Since sharing the news that Tokyo Disney Resort is closed from February 29th through March 15th, the Oriental Land Company has released new information regarding the operation of the on-site Disney Hotels. While it seems the hotels will remain in operation for now, it seems that some changes are forthcoming, effective either immediately or within the next few days.
Unavailable Benefits
The following benefits are unavailable to Guests staying at Disney Hotels:
- Happy 15 Entry is unavailable.
- Disney Hotel Exclusive merchandise is unavailable due to closure of in-hotel shops.
- Baggage delivery is unavailable to Guests staying at the Tokyo Disney Celebration Hotels due to closure of Bon Voyage.
- In-room relaxation services are unavailable.
- The Disney Ambassador Hotel “Disney Resort Cruiser” and Tokyo Disney Celebration Hotel shuttle services are not operating.
Cancellations/Refunds
Guests with Vacation Package bookings that begin between February 29th and March 15th will have their reservations refunded in full automatically. No action is necessary on your part, and no cancellation fee will be charged.
Guests with room reservations may cancel their reservation online and receive a full, no-fee refund. If you booked through a third-party site or travel agency, you will need to work with them.
In-Hotel Closures
All restaurants will be open for business as usual, except for the following:
- Chef Mickey at the Disney Ambassador Hotel will close starting March 1st. Guests with reservations on February 29th may dine, but there will be no character greetings.
- Empire Grill at the Disney Ambassador Hotel will not offer the My Anniversary Story package from March 1st.
- Hyperion Lounge at the Disney Ambassador Hotel will not offer breakfast from March 1st.
- Sherwood Garden Restaurant at the Tokyo Disneyland Hotel and Oceano at Tokyo DisneySea Hotel MiraCosta will accept Guests with existing reservations through March 2nd. It is undecided at this time if business will continue after, and an announcement will be made.
In addition, all hotel shops and the Terme Venezia pool at Tokyo DisneySea Hotel MiraCosta will be closed. Please note that the Disney Resort Line is still running as normal.
