A Walt Disney World Cast Member tasked with issuing refunds to unhappy Disney guests is accused of misdirecting more than $100,000 into her and her friends’ bank accounts.
According to WESH2, The Florida Department of Law Enforcement said Jennifer Alejandra Insuasti, 32, of Kissimmee, is charged with one count of grand theft of $100,000 or more. She turned herself in on Monday in Osceola County.
Insuasti worked as a Guest Experience Services Coordinator at Disney. As part of her job, she would field complaints from unhappy guests and then offer them refunds, free tickets or free resort stays to resolve the issue. Investigators said Insuasti would directly issue refund money into her own bank account, or bank accounts belonging to her friends and family.
The Florida Department of Law Enforcement said Disney handed over records showing 41 fraudulent debit or credit card refunds and four fraudulent check refunds. Guests still received their refunds, but money was stolen directly from her former employer.
Investigators said the incidents of fraud occurred beginning in March 2016 and continued through July 2018. Investigators said that Insuasti would use old refund accounts as a cover when she redirected money into her personal account or the accounts of her friends.
The family members and friends who received some of the fraudulent refunds are also being investigated by the FDLE. Investigators said they have probable cause to prove seven other people committed conspiracy and grand theft.
Insuasti is being held at the Osceola County Jail on $100,000 bail.
Disney fans are packing their bags and getting ready for Walt Disney World’s phased reopening beginning July 11 (Magic Kingdom & Disney’s Animal Kingdom) and July 15 (EPCOT & Disney’s Hollywood Studios). July 6, Florida Gov. Ron DeSantis spoke during a news conference stating Disney World will be a “safe environment” when its theme parks reopen this weekend.
According to BayNews9, during a news conference on July 6 DeSantis was asked whether Disney reopening it parks amid rising coronavirus cases was still a good idea. DeSantis said the theme parks have done a great job, citing Universal Orlando, which reopened its parks last month, as an example.
“Theme parks have been doing great, I mean, Universal, look at what they’re doing,” DeSantis said. “And I think that’s the lesson. We have to have society function. You can have society function in a way that keeps people safe, and when you have all the different procedures they have in place … it’s a safe environment.”
DeSantis said he had “no doubt” Disney would be a safe and called the resort’s plan to reopen “very, very thorough.”
Disney World’s plan includes mandatory face masks for employees and visitors, mandatory temperature checks, capacity limits at the parks, increased sanitation and social distancing protocols.
Florida has seen a rise on coronavirus cases in the past few weeks. The state reported over 21,000 new cases over the weekend.
Walt Disney World is getting ready to reopen this Saturday! We’re so excited we can barely contain ourselves! See below as DisneyParksBlog shares a message from Disney Parks Chief Medical Officer regarding the parks commitment to health and safety measures:
As we continue the phased reopenings of our parks and resorts across the world, promoting health and safety for our guests, cast members, and the larger community is a responsibility we take very seriously.
On Saturday, we will continue the phased reopening of Walt Disney World Resort, marking the first of our domestic theme parks to welcome guests back to the magic. While we await California guidelines for reopening Disneyland Resort, and will adjust as necessary, we wanted to share more information on our approach to health and safety in the Disneyland and Walt Disney World theme parks.
We remain deeply committed to focusing on your well-being when you visit or work at Walt Disney World and Disneyland Resorts. From increased cleaning and disinfecting across our parks and resorts, to updated health and safety policies, we have reimagined the Disney experience so we can all enjoy the magic responsibly. We implemented our health and safety measures after considering the guidance of government and local health authorities, including the Centers for Disease Control and Prevention (CDC), in addition to the U.S. Travel Association and Disney’s team of health experts.
Together, we are a Disney family, and while COVID-19, and the risk of contracting it, is present in public places, there are many important ways that we can all help promote each other’s safety. As we implement our guidelines at our parks and resorts, we want to thank our guests and cast members for all they do to care for one another by doing their part.
1. Health & Wellness
At Disney, our approach emphasizes a combination of measures to help reduce risk in the carefully managed environment of our parks and resorts.
Limited and carefully managed attendance: All guests will be required to make advanced ticket purchases and reservations.
Reduced capacity and physical distancing: We’re reducing capacity by letting fewer people enter our parks and are adjusting experiences to allow for physical distancing, a key measure reinforced by the CDC. This includes physical distancing in dining experiences, attractions, queues and other locations. Additionally, physical barriers have been installed in areas where physical distancing may be difficult to maintain, like cash registers.
Temperature checks: Quick temperature checks are required for all guests at entry to our theme parks.
Face coverings: We will be requiring both cast members and guests ages two and older to wear a face covering – unless swimming or when eating or drinking – and enforcing this policy across our parks and resorts.
Handwashing and hand sanitizer: We have increased the number of hand sanitizer locations and handwashing stations throughout our parks and resorts.
First Aid locations: Our first aid locations are staffed by experienced nursing staff and have updated their protocols for responding to symptoms of illness.
2. Cleaning & Disinfecting
We’ve updated our already high standards for cleanliness across our parks and resorts, with a special emphasis on areas such as attractions, queues, dining, lobbies, transportation and other common spaces.
Increased cleaning & disinfecting: We’re increasing the frequency of cleaning, especially for frequently-touched surfaces and high-traffic areas. Following park close, each park will receive an enhanced cleaning before guests arrive the next day.
New procedures for resort stays: In addition to increasing cleaning in areas such as elevators and escalators, handrails, tables, handles, and restrooms, we’ve updated our procedures for guest rooms at our owned-and-operated Walt Disney World hotels. Before arrival, every room will be given an enhanced cleaning and a light cleaning service (including removal of trash and replenishment of towels and amenities) will be offered every other day during the stay.
3. Technology Solutions
We are tapping into Disney innovation to help promote health and safety for our guests and cast members.
Disney apps: With the My Disney Experience and Disneyland apps our guests already know and love, guests can view hand sanitizer and handwashing locations, explore digital menus, and more.
Limited-contact options: From Mobile Order and cashless payments, to Walt Disney World’s MagicBands and online check-in at select locations, we’re offering technology solutions that can make it easier for our guests to minimize contact and maintain physical distancing.
4. Cast Member Training & Workplace Safety
Safety starts with our cast, and we’ve adopted a number of new policies and practices for cast members at work.
Training: Cast members are receiving additional training on both new measures and the continued importance of personal health and hygiene, such as handwashing and of course, staying home when ill. For some, this includes training on how to help everyone who visits to follow new health and safety measures, including wearing a face covering and maintaining physical distancing.
Workplace health and safety: We’ve increased the frequency of cleaning in work areas, adjusted our work practices to promote physical distancing, and introduced new protocols for temperature checks and face coverings.
Health screenings: Cast members will self-screen for temperature and symptoms of illness before each shift and will stay home if they are not feeling well.
5. Working Together
Because each of us shares a responsibility for the health of our community, we’re making resources available to make guests aware of our new policies, so they too can do their part.
Guest communication: We’re proactively sharing information with guests about what to expect ahead of their visit to support their planning. In our parks and resorts, we have added signage about personal health and hygiene measures, physical distancing, and more.
Following our guidelines: A special group of cast members will also be present in the parks to explain our new procedures, answer questions guests may have, and encourage everyone to follow these measures to promote the well-being of us all.
“Together We Can Make Today Incredible” campaign: In June, we introduced “Together We Can Make Today Incredible,” a health and safety campaign that spotlights healthy behaviors featuring fan-favorite characters from the Incredibles animated movies. The campaign emphasizes that everyone has an important role to play in health and safety while engaging guests in a uniquely Disney way.
We’re looking forward to upholding this plan each day, and to the return of our guests and cast members to our parks and resorts.
If you have additional questions about a specific experience, we hope that you’ll explore the resources below:
Alright Disney fans! Walt Disney World has updated their website to state that all guests can now make dining reservations up to 60 days in advance. Time to start booking your favorite restaurant!
A few important things to note as shared on the Disney website:
In-Park Dining: With the opening of Magic Kingdom park and Disney’s Animal Kingdom theme park on July 11, followed by EPCOT and Disney’s Hollywood Studios on July 15, Guests will need valid park admission and a reservation for park entry through the new Disney Park Pass system—as well as a dining reservation—to dine at in-park, table-service restaurants. Dining reservations do not guarantee admission to the park.
Disney Resort Hotel Dining: Planning to dine at a table-service restaurant in a Disney Resort hotel? A confirmed dining reservation is required for day Guests (those not staying overnight) and is highly recommended for Guests staying overnight at a Disney Resort hotel.
Disney Springs Dining: Select dining locations at Disney Springs are currently accepting reservations. Check availability and make reservations online now.
Before you dine at Walt Disney World Resort, please be aware that you’ll need Face coverings for each Guest age 2 and up, which must be worn in all public areas—including while entering and exiting dining locations—and can be removed while eating or drinking.
In just 5 days Walt Disney World begins their phased reopening! Magic Kingdom and Disney’s Animal Kingdom reopen on July 11. EPCOT and Disney’s Hollywood Studios reopen on July 15. We simply can’t wait! And it look like from this video, the Disney Cast Members are just as excited! Check out the video and details below as shared by DisneyParksBlog.
“With just eight days until we reopen our first theme parks at Walt Disney World Resort, tens of thousands of cast members have been straightening up our nametags (and grabbing our face coverings!) as we begin to return to work. As we count down to the phased reopening of our theme parks, we’re looking forward to welcoming our fellow cast members home to begin training in preparation for reopening.
And this week, that special moment finally arrived for a group of our theme park cast members as they put on their nametags, reunited with their work locations and fellow cast, and began their first days of training to learn new health and safety protocols. With the return of every cast member, and at the conclusion of every training session, you can feel how passionate and ready the team is as we get one step closer to the first theme parks at Walt Disney World Resort welcoming guests home.
Many of us are returning to places that look and feel a little different, and collectively, we’re dedicating thousands of hours to health and safety training because we know that it will take all of us working together to responsibly create the magic once again.”
Though our world may look a little different as we return to familiar and cherished places, we’re eager to open the gates and navigate this new world together with health and safety top of mind. Take a look at some of the first special moments as cast returned to their favorite parks and began prepping to welcome guests home with a smile in their eyes.
