Disney Releases Details on Revised Virtual Queue for Star Wars: Rise of the Resistance at Disney’s Hollywood Studios

Posted on by Mathew Corn Disney Parks, Hollywood Studios

Disney’s Hollywood Studios is reopening on July 15. One of the biggest questions still needing to be answered was how Disney was going to handle the virtual queue for Star Wars: Rise of the Resistance. Disney has provided an update!

Here are all the details from a Disney Cast Member:

“As we look forward to reopening Magic Kingdom Park and Disney’s Animal Kingdom Theme Park tomorrow, our cast members are also preparing for the reopening of EPCOT and Disney’s Hollywood Studios on July 15.

For guests with upcoming Disney Park Pass reservations to visit Disney’s Hollywood Studios, we wanted to share an update about Star Wars: Rise of the Resistance, which will once again be using virtual queue in the My Disney Experience app. If you’ve joined the Resistance before, you will want to note a few changes to the process beginning July 15. Most importantly – as availability allows – guests will have an opportunity at 10 a.m., 1 p.m. or 4 p.m. to request to join the virtual queue. This means there is no need to arrive early to the park to check the virtual queue.

Whether it’s your first trip to Batuu or you have joined the fight against the First Order before, there are a few important details to know before you arrive:

  • First, make sure you have the My Disney Experience app. Once you enter the park, log in to your account at one of the distribution times (10 a.m., 1 p.m. or 4 p.m.).
  • Once you have logged in, select “Star Wars: Rise of the Resistance Virtual Queue” on the home screen. You will be able to view the current status and next steps for joining the virtual queue.
  • The app will indicate when there is no availability for a specific distribution time. Some guests may join backup groups.
  • As long as your My Disney Experience account is linked to park tickets for you and the others in your group, you can enroll everyone in the virtual queue at the same time. In order to give as many guests as possible the opportunity to join the Resistance, each guest can enter the virtual queue no more than once per day.
  • Make sure push notifications are turned on for My Disney Experience so you will be alerted if your group is called to return. You’ll have up to an hour from the time of the alert to go to the entrance of Star Wars: Rise of the Resistance.
  • Please note that joining the virtual queue does not guarantee the ability to experience Star Wars: Rise of the Resistance.

If you have any questions or need assistance with joining the virtual queue, cast members at Guest Experience Team locations throughout the park are available to assist. While you wait for your virtual queue group to be called, you can enjoy other experiences at Disney’s Hollywood Studios including our newest addition, Mickey & Minnie’s Runaway Railway.

RISE OF THE RESISTANCE — Disney guests will traverse the corridors of a Star Destroyer and join an epic battle between the First Order and the Resistance – including a face-off with Kylo Ren – when Star Wars: Rise of the Resistance opens Dec. 5, 2019 at Walt Disney World Resort in Florida and Jan. 17, 2020 at Disneyland Resort in California. At 14 acres each, Star Wars: Galaxy’s Edge at Disneyland Park and Disney’s Hollywood Studios is Disney’s largest single-themed land expansion ever. (Joshua Sudock/Disney Parks)

Star Wars: Rise of the Resistance is one of the most popular attractions at Walt Disney World Resort, and we know many of our guests are familiar with using virtual queue to experience this one-of-a-kind adventure. For other attractions at Walt Disney World Resort, we plan to use our regular standby queues to manage capacity and to maintain physical distancing.

We can’t wait to welcome you back to the magic at Disney’s Hollywood Studios and Walt Disney World Resort!”

World of Disney & Marketplace Co-Op Using Virtual Queuing System

Posted on by Mathew Corn Uncategorized

Via wdwnt.com

Today is the first day that select Disney-owned stores are reopening at Disney Springs. This includes two of the shopping district’s main flagship stores: World of Disney and the Marketplace Co-Op. In anticipation of the large crowds visiting the stores, a new virtual queuing system has been implemented to help manage crowds, and maintain those all-important social distancing protocols.

Cast Members in blue checkered shirts are scattered across store entrances, ready to greet guests. At the dedicated entrance to World of Disney, Cast Members with iPads are taking down details for each party, in order to place them in the virtual queue system. Guests are being asked to give their first and last initials (rather than typing out full names), telephone number, and a count of how many people they will be shopping with.

Upon being successfully registered into the virtual queue, guests receive a text message confirming that they are “in line” and will receive another text when it is time for them to enter the store.

Queues can be seen stretching out along the entrances to both stores as guests clamor to buy the latest Disney Parks merchandise.

The same setup and procedure is available at the Marketplace Co-Op.

Lines continue winding further down as crowds begin to pour into Disney Springs for this second phase of the reopening. The shopping, dining, and entertainment district officially opens at 10:00 AM, but guests were allowed into the Orange Garage for parking as early as 8:00 AM.

Guests will begin getting called to World of Disney and the Marketplace Co-Op starting at 10:00 AM. Capacity for World of Disney is 200, and that is how many guests will be called in at official open. After that, guests will be let in on a one-in, one-out basis. No word yet on how long of a window guests have to return to the store once they receive a text, but make sure to follow our minute-by-minute live updates on Twitter and Instagram for these answers and more.

If you are visiting Disney Springs today, be prepared for crowds. Don’t forget your face mask, and make sure your cell phone is handy to use that virtual system. Happy shopping!