Tag: Virtual Queue System

Star Wars: Rise of the Resistance is the most popular attraction at Walt Disney World! Enjoying this attraction can prove difficult as you can’t simply just join the queue and line up. You must get a boarding pass by joining the Virtual Queue. Up until now, you were required to be in the park to gain access to the virtual queue. This process has changed since November 3, 2020.

From a Disney Cast Member;

It’s clear the Force is strong with Star Wars: Rise of the Resistance at Disney’s Hollywood Studios. Since its debut last year, this spectacular experience inside Star Wars: Galaxy’s Edge has proven to be one of the most popular attractions at Walt Disney World Resort.

To better help guests visiting Disney’s Hollywood Studios plan ahead for their day at the park, we’re piloting a new approach to the virtual queue system for Star Wars: Rise of the Resistance. Starting Nov. 3, 2020, here’s how it will work:

• Guests with a valid ticket or annual pass and a Disney Park Pass reservation for Disney’s Hollywood Studios will be able to access the virtual queue system and check for an available boarding group starting at 7 a.m. on the day of their park reservation. This can be done before you leave your Disney resort hotel, or wherever else nearby you might be at that time.
• Just as we do today, the virtual queue will reopen daily at 2 p.m. for anyone who wasn’t already able to join a boarding group earlier in the day. Note: Guests must be inside Disney’s Hollywood Studios to access this second virtual queue opportunity, and access to a boarding group is subject to availability and not guaranteed.

This new approach will make a day at Disney’s Hollywood Studios more enjoyable and relaxing, as guests no longer need to be inside the park each morning to request a boarding group for the first virtual queue opportunity. As a reminder, you need to be inside the park to request the 2 p.m. boarding groups.

To try to maximize the number of boarding groups we’re able to accommodate while adhering to current health and safety guidelines, we recently added a clear barrier between the two rows of seats on each First Order Fleet Transport vehicle inside the attraction (see below for photos). This enables us to invite more guests to board Star Wars: Rise of the Resistance each day.

The attraction’s virtual queue is only accessible via the My Disney Experience mobile app. To maximize your opportunity to secure a boarding group, here are some tips we recommend you check off your list prior to your day at the park:

• Register an account in My Disney Experience
• Download the My Disney Experience mobile app on your smart device or ensure you’re using the most updated version of the app before you arrive at the park.
• Link and assign all park tickets in your party to a My Disney Experience account
• Have a valid Disney Park Pass reservation for Disney’s Hollywood Studios for the day you’re visiting
• Select one member of your party to access the virtual queue for everyone in your group; if multiple people in your party try to join the virtual queue simultaneously, that may complicate your ability to secure a boarding group
• Remember, virtual queue boarding groups are limited and subject to availability

This new pilot approach to the Star Wars: Rise of the Resistance virtual queue is designed to give guests the best possible experience during a day at Disney’s Hollywood Studios and Star Wars: Galaxy’s Edge. We look forward to seeing you on your next trip to a galaxy far, far away.

Walt Disney World recently debuted a modified virtual queue system for Star Wars: Rise of the Resistance at Disney’s Hollywood Studios, with three opportunities to book at 10 a.m., 1 p.m. or 4 p.m. Starting Friday, July 24, opportunities to join the queue will be reduced, and will only be available at 10 a.m. and 2 p.m, due to issues with capacity. You can read the full update below.

Since Disney’s Hollywood Studios reopened, we’ve received questions about why the virtual queue fills so quickly each day. 

As you’ve also heard here on the Disney Parks Blog, new health-and-safety measures include limiting theme park attendance and implementing new measures to promote physical distancing. This includes requiring extra space between groups in queues and on attraction vehicles. With all of this in mind, we are not able to accommodate as many people on Star Wars: Rise of the Resistance as we could before we implemented physical distancing.

For guests with a Disney Park Pass reservation to Disney’s Hollywood Studios, the attraction will continue to have limited availability accessible through the My Disney Experience app virtual queue. Starting Friday, July 24, guests will have an opportunity at either 10 a.m. or 2 p.m. to join the virtual queue. These two opportunities are intended to give guests more flexibility in their planning, and are also a way to further support physical distancing. 

Here are more details to be aware of before you arrive:

• First, make sure you have the My Disney Experience app. Once you enter the park, log in to your account at one of the distribution times (10 a.m. or 2 p.m.).
• Once you have logged in, select “Star Wars: Rise of the Resistance Virtual Queue” on the home screen. You will be able to view the current status and next steps for joining the virtual queue. 
• The app will indicate when there is no availability for a specific distribution time. Some guests may join backup groups. 
• As long as your My Disney Experience account is linked to park tickets for you and the others in your group, you can enroll everyone in the virtual queue at the same time. In order to give as many guests as possible the opportunity to join the Resistance, each guest can enter the virtual queue no more than once per day.
• Make sure push notifications are turned on for My Disney Experience so you will be alerted if your group is called to return. You’ll have up to an hour from the time of the alert to go to the entrance of Star Wars: Rise of the Resistance. 
• Guests who are enrolled in the virtual queue will be able to see an estimated return time indicating when they may be called back to experience the attraction. This time may change throughout the day, so continue to check the app for updates. Also, the tip boards around the park will display the boarding groups that have been called back.
• Please note that joining the virtual queue does not guarantee the ability to experience Star Wars: Rise of the Resistance.