Tokyo Disney Hotels Continue Operation; Suspend Some Benefits

Posted on by Mathew Corn Disney Parks

Since sharing the news that Tokyo Disney Resort is closed from February 29th through March 15th, the Oriental Land Company has released new information regarding the operation of the on-site Disney Hotels. While it seems the hotels will remain in operation for now, it seems that some changes are forthcoming, effective either immediately or within the next few days.

Unavailable Benefits

The following benefits are unavailable to Guests staying at Disney Hotels:

  • Happy 15 Entry is unavailable.
  • Disney Hotel Exclusive merchandise is unavailable due to closure of in-hotel shops.
  • Baggage delivery is unavailable to Guests staying at the Tokyo Disney Celebration Hotels due to closure of Bon Voyage.
  • In-room relaxation services are unavailable.
  • The Disney Ambassador Hotel “Disney Resort Cruiser” and Tokyo Disney Celebration Hotel shuttle services are not operating.

Cancellations/Refunds

Guests with Vacation Package bookings that begin between February 29th and March 15th will have their reservations refunded in full automatically. No action is necessary on your part, and no cancellation fee will be charged.

Guests with room reservations may cancel their reservation online and receive a full, no-fee refund. If you booked through a third-party site or travel agency, you will need to work with them.

In-Hotel Closures

All restaurants will be open for business as usual, except for the following:

  • Chef Mickey at the Disney Ambassador Hotel will close starting March 1st. Guests with reservations on February 29th may dine, but there will be no character greetings.
  • Empire Grill at the Disney Ambassador Hotel will not offer the My Anniversary Story package from March 1st.
  • Hyperion Lounge at the Disney Ambassador Hotel will not offer breakfast from March 1st.
  • Sherwood Garden Restaurant at the Tokyo Disneyland Hotel and Oceano at Tokyo DisneySea Hotel MiraCosta will accept Guests with existing reservations through March 2nd. It is undecided at this time if business will continue after, and an announcement will be made.

In addition, all hotel shops and the Terme Venezia pool at Tokyo DisneySea Hotel MiraCosta will be closed. Please note that the Disney Resort Line is still running as normal.

Tokyo Disneyland Closed Until March 15th Due To Coronavirus

Posted on by Mathew Corn Disney Parks

As the Coronavirus (COVID-19) outbreak continues to evolve, the situation in Japan has worsened, and the Oriental Land Company has given us some sad news today. For the safety of Guests and Cast Members, the Tokyo Disney Resort will be closed from February 29th through March 15th. This is the first closure of the resort since Typhoon Hagibis last year, and the first long-term closure since the Great East Japan Earthquake in 2011.

This closure applies to both Tokyo Disneyland and Tokyo DisneySea. The Ikspiari shopping mall adjacent to Tokyo Disney Resort will also be closed during this time.

Guests with the following types of tickets are eligible for a fee-free change to a ticket valid through March 31st, 2021, or for a full refund:

  • Fixed date tickets with a Park admission date within the period from February 29 to March 15, 2020.
  • Park tickets with an expiration date within the period from February 29 to March 15, 2020.

Guests will be able to request these changes between March 6th and April 1st, 2020.

In addition, Guests with dinner show, Bibbidi Bobbidi Boutique, or Vacation Package reservations will be refunded in full.

The Disney Resort Line is scheduled to operate as normal. Operations related to the Disney Hotels will be slightly adjusted as necessary.

While we’re very disappointed to see this development, it’s for the best. The safety of Guests and Cast Members is the highest priority, and it’s critical that the COVID-19 situation remain under control, especially with the upcoming Tokyo 2020 Olympics looming. With this closure, there are no Disney parks currently operating in Asia.

Be sure to keep your eyes on a trusted global news source and check with your doctor and the US State Department before travel to Japan and China. If you choose to come, wash your hands as often as possible, use hand sanitizer, and consider wearing a mask and/or touching your face as little as possible.

Tokyo Disney To Allow Cast Members to Wear Masks

Posted on by Mathew Corn Disney Parks

As the Coronavirus situation unfolds across Asia, precautions to prevent the spread of disease have been strengthened. After the temporary closure of both Shanghai Disneyland and Hong Kong DIsneyland, Tokyo Disney Resort remains the only operating resort in Asia. And with the popularity of Chinese tourism to Japan, the country is gearing up to ward off the spread of disease. According to multiple Tweets, Cast Members at the Tokyo Disney Resort will be allowed to wear sick masks on stage from today, January 28th.

Guest-facing Tokyo Disney Resort Cast Members are traditionally not allowed to wear sick masks. While sick masks are an acceptable part of Japanese daily culture, the masks could detract from theming or the Disney Look. However, Cast Member and Guest health and safety are first and foremost. There are no plans to close Tokyo Disney Resort at this time.

As of the evening of January 27th (Japanese Standard Time), four cases have been confirmed in the country.

We can only hope that the situation doesn’t worsen much further. If you’re planning travel to Tokyo Disney Resort or other areas in Asia, please exercise caution. Wear a mask, wash your hands as often as possible, and take all precautions necessary.