Shanghai Disney Resort Expanding Health QR Code Checks

Due to the outbreak of COVID-19 in China, Shanghai Disney Resort has been closed since late January. However, the Shanghai Disneyland Hotel, Disneytown, and Wishing Star Park resumed limited operations on March 9, with health protocols in place to keep guests safe and prevent the further spread of the virus. In a recent update to the Shanghai Disneyland website, a slight alteration has been made with regards to the use of Health QR Codes, which were previously only required upon entering dining venues, but are now required resort-wide. Only guests with a green Shanghai QR Code will be allowed to enter the resort.

The following statement was issued back when the resort announced it would reopen, under certain conditions, on March 9:

Shanghai Disneyland remains closed as we continue to closely monitor health and safety conditions and follow the direction of government regulators. However, as the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.

The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures upon their arrival and will need to present their Health QR Code when entering dining venues, and are required to wear a mask during their entire visit. Guests will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Please refer to the Shanghai Disney Resort official website and app for the operation hours of Disneytown and Wishing Star Park.

The new statement issued today reads exactly the same, with the exception of the new QR Code regulations (in bold):

The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures and present their Shanghai QR Code. Only guests with a green Shanghai QR Code will be allowed to enter the resort. Guests must wear a mask during their entire visit (except when dining), and will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

For those unfamiliar with the system, the Health QR App is a color-coded system for coronavirus tracking used across China, with those who’ve successfully maintained quarantine getting assigned a status of green and those who have been potentially exposed to the virus, or tested positive for it, given a status of orange or red. As of today, Shanghai Disneyland Park remains closed until further notice. Lumiere’s Kitchen recently reopened back in late March, with a new brunch offering available on weekends. In a recent interview with Barron’s, former Disney CEO Bob Iger commented on the possibility of similar technology being used stateside, namely temperature checks, but no confirmation of this being implemented at the other Disney Parks has been issued.

Shanghai Disney Resort Resumes Limited Operations

Due to the outbreak of COVID-19 in China, Shanghai Disney Resort has been closed since late January. However, March 9th saw the reopening of some of the resorts operations. While Shanghai Disneyland Park will remain closed, the Shanghai Disneyland Hotel, Disneytown, and Wishing Star Park have resumed limited operations.

The full statement from Disney is as follows –

Shanghai Disneyland remains closed as we continue to closely monitor health and safety conditions and follow the direction of government regulators. However, as the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.

The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures upon their arrival and will need to present their Health QR Code when entering dining venues, and are required to wear a mask during their entire visit. Guests will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Please refer to the Shanghai Disney Resort official website and app for the operation hours of Disneytown and Wishing Star Park.

As they said, Shanghai Disneyland Park will remain closed until further notice. There’s still no new information regarding Hong Kong Disneyland operations, and Tokyo Disney Resort is tentatively scheduled to reopen March 15th. We’re pleased to see operations inch towards normality once again and hope this situation will come under control soon.

Be sure to keep your eyes on a trusted global news source and check with your doctor and the US State Department before travel to Japan and China. If you choose to come, wash your hands as often as possible, use hand sanitizer, and consider wearing a mask and/or touching your face as little as possible.

We’ll keep our eyes on developments here as well as in Tokyo and Hong Kong regarding the COVID-19 situation’s effect on Disney Parks operations.

Shanghai Disneyland and Disneytown are Temporarily Closed as of July 25th

Due to the outbreak of Coronavirus in China, Shanghai Disneyland and Disneytown are temporarily closed.

Visitors to Shanghai Disney Resort’s website can find the following message:

In response to the prevention and control of the disease outbreak and in order to ensure the health and safety of our guests and Cast, Shanghai Disney Resort is temporarily closing Shanghai Disneyland, Disneytown including Walt Disney Grand Theatre and Wishing Star Park, starting January 25, 2020. We will continue to carefully monitor the situation and be in close contact with the local government, and we will announce the reopening date upon confirmation.

Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel, and we will introduce the detailed procedure and guidelines via the resort’s official platforms as soon as possible.

We wish our guests a healthy and happy Spring Festival!

Shanghai Disney Resort
January 24, 2020

Shanghai Disney Issue Temporary Refund Policy After Coronavirus Outbreak In China

Amidst concerns over the current Coronavirus outbreak affecting many areas of China, including Beijing, Shanghai, and the virus’ location of origin in central Wuhan, Shanghai Disney Resort has issued temporary refund policies in case guests wish to cancel their trip.

Image result for shanghai disneyland

The theme park’s website omits any mention of the outbreak, simply stating: “We understand that in recent days some guests may wish to change their travel plans.”

The temporary refund policy is as follows:

Guests who have purchased tickets for admission to Shanghai Disneyland, or other dated products and services at the park, can choose to reschedule their visit to Shanghai Disneyland on any other day within the next six months, or get a refund if you cannot visit the park in the next six months.

Guests who have booked resort hotels may choose to reschedule their stay at the hotels on another day within the next six months (subject to hotel room availability), or get a refund if you cannot visit the resort in the next six months.

Guests who have booked tickets for the Beauty and The Beast Mandarin Production may choose to reschedule their visit on another day before February 23 (subject to availability of the performance schedule), or get a refund if you can’t visit the resort before this date.

For all ticketing enquiries, people can contact their original ticket purchase channel, or send enquiries via e-mail to shdr.yuding@disney.com. They can also contact the Shanghai Disney Resort Reservation Center at: 400-180-0000 (Chinese mainland) or +86-21-3158-0000 (other country/region) for all enquiries.

Image result for shanghai disneyland

Shanghai Disney Resort is currently operating normally, and while there are no travel restrictions to the region and no reported cases of illness within the park, local shops are quickly running out of protective face masks and other necessary items.