Rise of the Resistance – Page 3 – A Walk With The Mouse

Modified Virtual Queue for Star Wars: Rise of the Resistance at Disney’s Hollywood Studios

Posted on July 16, 2020July 16, 2020 by Mathew Corn Disney Parks, Hollywood Studios

With Disney’s Hollywood Studios reopening to the public yesterday, one of its most popular attractions, Star Wars: Rise of the Resistance, has made changes to its virtual queue system.

Cast Members from Batuu were stationed outside with iPads to check guests’ status within the Virtual Queue:

Guests have the opportunity to request to join the virtual queue via the My Disney Experience app at three different times during the day: 10 AM, 1 PM, and 4 PM (ET). Previously, all virtual queue spots were released at park open. Guests must be within Disney’s Hollywood Studios to request a queue spot.

Once at the park, pull up the My Disney Experience app and scroll down until you see this Rise of the Resistance section, then tap “Join”. At each of the three scheduled times, the request process will open.

To maintain fairness, guests can only enter the virtual queue once per day. This means that, for example, if you request to join the queue at 10 AM and successfully obtain a spot, you can’t request another spot at 1 PM or 4 PM.

With the 10:00 AM Virtual Queue opening, we found that all Boarding Groups had been fully distributed within 5 minutes. By 10:08 AM, the Virtual Queue page had been updated to reflect that no more groups were available, and that guests were to check back at 1:00 PM for another opportunity to join the Virtual Queue if they were not successful in the first round.

Given that Boarding Groups used to run out in mere seconds in the months prior to the closure at Disney’s Hollywood Studios, the fact that they lasted a few minutes is a positive, but we’ll have to monitor how the progression of the Virtual Queue goes throughout the day (and the subsequent days) for a better sense of logistics for the attraction.

RISE OF THE RESISTANCE — Disney guests will traverse the corridors of a Star Destroyer and join an epic battle between the First Order and the Resistance – including a face-off with Kylo Ren – when Star Wars: Rise of the Resistance opens Dec. 5, 2019 at Walt Disney World Resort in Florida and Jan. 17, 2020 at Disneyland Resort in California. At 14 acres each, Star Wars: Galaxy’s Edge at Disneyland Park and Disney’s Hollywood Studios is Disney’s largest single-themed land expansion ever. (Joshua Sudock/Disney Parks)

If your My Disney Experience account is linked to your park tickets and the others in your party, you should be able to enter everyone into the virtual queue at the same time. The app will also display when queue spots are no longer available for a certain distribution time. Should you be unable to attain a queue spot, backup groups may be available. While waiting for your boarding group to be called, you’re free to enjoy the rest of what Disney’s Hollywood Studios has to offer.

Be sure to have push notifications turned on for My Disney Experience, so that you’ll be notified if your group has been called to return. Guests have an hour from the time of the alert to arrive at the entrance to Star Wars: Rise of the Resistance. Because of the possibility of unforeseen circumstances, Disney has stressed that joining the virtual queue is not a guarantee that guests will be able to experience the attraction.

Disney Releases Details on Revised Virtual Queue for Star Wars: Rise of the Resistance at Disney’s Hollywood Studios

Posted on July 12, 2020 by Mathew Corn Disney Parks, Hollywood Studios

Disney’s Hollywood Studios is reopening on July 15. One of the biggest questions still needing to be answered was how Disney was going to handle the virtual queue for Star Wars: Rise of the Resistance. Disney has provided an update!

Here are all the details from a Disney Cast Member:

“As we look forward to reopening Magic Kingdom Park and Disney’s Animal Kingdom Theme Park tomorrow, our cast members are also preparing for the reopening of EPCOT and Disney’s Hollywood Studios on July 15.

For guests with upcoming Disney Park Pass reservations to visit Disney’s Hollywood Studios, we wanted to share an update about Star Wars: Rise of the Resistance, which will once again be using virtual queue in the My Disney Experience app. If you’ve joined the Resistance before, you will want to note a few changes to the process beginning July 15. Most importantly – as availability allows – guests will have an opportunity at 10 a.m., 1 p.m. or 4 p.m. to request to join the virtual queue. This means there is no need to arrive early to the park to check the virtual queue.

Whether it’s your first trip to Batuu or you have joined the fight against the First Order before, there are a few important details to know before you arrive:

First, make sure you have the My Disney Experience app. Once you enter the park, log in to your account at one of the distribution times (10 a.m., 1 p.m. or 4 p.m.).
Once you have logged in, select “Star Wars: Rise of the Resistance Virtual Queue” on the home screen. You will be able to view the current status and next steps for joining the virtual queue.
The app will indicate when there is no availability for a specific distribution time. Some guests may join backup groups.
As long as your My Disney Experience account is linked to park tickets for you and the others in your group, you can enroll everyone in the virtual queue at the same time. In order to give as many guests as possible the opportunity to join the Resistance, each guest can enter the virtual queue no more than once per day.
Make sure push notifications are turned on for My Disney Experience so you will be alerted if your group is called to return. You’ll have up to an hour from the time of the alert to go to the entrance of Star Wars: Rise of the Resistance.
Please note that joining the virtual queue does not guarantee the ability to experience Star Wars: Rise of the Resistance.

If you have any questions or need assistance with joining the virtual queue, cast members at Guest Experience Team locations throughout the park are available to assist. While you wait for your virtual queue group to be called, you can enjoy other experiences at Disney’s Hollywood Studios including our newest addition, Mickey & Minnie’s Runaway Railway.

Star Wars: Rise of the Resistance is one of the most popular attractions at Walt Disney World Resort, and we know many of our guests are familiar with using virtual queue to experience this one-of-a-kind adventure. For other attractions at Walt Disney World Resort, we plan to use our regular standby queues to manage capacity and to maintain physical distancing.

We can’t wait to welcome you back to the magic at Disney’s Hollywood Studios and Walt Disney World Resort!”

Disney Is Surveying Guest About Boarding Group Solutions To Star Wars: Rise Of The Resistance

Posted on January 30, 2020 by Mathew Corn Disney Parks, Hollywood Studios

Walt Disney World has distributed a survey to guests who received boarding groups to the Star Wars: Rise of the Resistance attraction, according to Twitter user @DrewDisneyDude. The survey asks a variety of questions, but one is particularly worth noting: Disney asks guests their preferred way to wait for their turn on the ride.

The question asks, “which of the following would have been your preferred choice in order to ride Star Wars: Rise of the Resistance?” Guests can choose from these options:

The virtual queue system currently used
A combination of limited FastPass+ tickets and waiting in a standby line (similar to the current FastPass+ system)
Standby lines only

Another question addressed issues with the ride. Guests are asked about any challenges they experienced with “Star Wars: Rise of the Resistance.” These were the options:

There’s nothing worse than being asked your opinion without any followup from whomever asked, so we hope these surveys lead to improvements to the ride. While no system is perfect, there’s room for improvement when Star Wars: Rise of the Resistance boarding groups are gone within minutes and the attraction experiences consistent downtime.

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Guests Frustrated With Being Unable to Experience Star Wars: Rise of The Resistance

Posted on January 7, 2020 by Mathew Corn Disney Parks, Hollywood Studios

Star Wars: Rise of the Resistance has always touted itself as more than just a ride, but a return to form, a fully immersive experience packed with audio-animatronics where you’re actively recruited by the Resistance and mercilessly intimidated by First Order officers. Not only is the winding cavernous queue packed with props to further envelop guests in the story, they lead to a key part in the attraction’s storyline.

First, guests enter a makeshift briefing room where Rey appears via holo-transmission alongside dutiful droid BB-8 to welcome the new Resistance recruits.

Then they board a nearby Intersystem Transport Ship (I-TS) navigated by Lieutenant Bek and Nien Nunb.

These pre-shows are arguably the favorite portion of the ride for many, and are pivotal in understanding how exactly you end up captured aboard a First Order Star Destroyer. Now, imagine if you didn’t get to experience any of this. For guests at Disney’s Hollywood Studios today––many of them experiencing this attraction for the very first time.

Guests took to social media today frustrated after waking up as early as 4:30 AM and bearing the heavy crowds for a Boarding Group only to experience a partial ride-through, with no customer recovery attempts, like FastPasses, distributed for those guests affected.

Guests were funneled in from the queue and backstage directly into the First Order Destroyer scene, where they went on to be loaded onto the attraction without much development of the story. It is unknown whether this was caused by issues or malfunctions with the I-TS transport shuttle or other issues. In recent weeks, the attraction has had a number of its audio-animatronics break or go on B-mode, and the attraction has suffered from full operational breakdowns since opening day.

While issues with the pre-show are a new development since the ride’s opening, it seems it has only affected a handful of boarding groups, but we suggest that everyone planning on seeing it to temper their expectations, and if any issues arise, to kindly inform a Cast Member or Guest Relations for the chance to experience the attraction in full, as it was meant to be experienced.

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Rise of The Resistance Boarding Groups Distributed In Just 23 Minutes

Posted on January 3, 2020 by Mathew Corn Disney Parks, Hollywood Studios

The only way to ride Star Wars: Rise of the Resistance at Disney’s Hollywood Studios is by obtaining a Boarding Group via the My Disney Experience app, and with constantly-changing park hours and opening operations, it’s hard enough for locals and Annual Passholders to obtain a reasonable Boarding Group (if one at all), and practically Byzantine for guests attempting to obtain a Boarding Group on vacation.

Today, the attraction saw its shortest Boarding Group distribution time to date.

Boarding pass out sign Rise of the Resistance 12/13/19

all Boarding Groups (including Backup Boarding Groups) were distributed within 23 minutes after park open. That’s 7 minutes shorter than yesterday, which clocked in at 30 minutes. Overall, Boarding Group distribution has been subject to blips and trends. On Tuesday, groups were available until 11:19 AM, and New Year’s Eve is notorious for high-level crowding.

Reports on social media indicate that issues with the My Disney Experience app crashing, combined with extended downtime for the attraction due to various breakdowns, has wrought havoc on today’s Boarding Group process.

Guests who were issued a Backup Boarding Group have since received notifications stating that their groups will not be able to be accommodated due to downtime.

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