Disney Issuing Refunds For Pre-Ordered MagicBand+ That Will Not Arrive in Time

Posted on by Mathew Corn Animal Kingdom, Disney Dining, Disney Parks, Disney Resorts, Epcot, Hollywood Studios, Magic Kingdom

On July 27, The Walt Disney Company launched its highly anticipated MagicBand+ at the Walt Disney World Resort. The new MagicBand+ has all the features of a traditional MagicBand, with some significant changes. The biggest feature that the MagicBand+ feature has is that it is rechargeable. Old MagicBands only have a battery life of about two years, but this new MagicBand will last you for years to come! Guests who had a Walt Disney World vacation booked could go on My Disney Experience to preorder the Bands and have them sent to their house before their vacation.

Unfortunately for some Guests, they will not be receiving their MagicBand+ before their magical vacation. According to theme park insider Scott Gustin, Disney has been sending out emails to some Guests, letting them know that they will not get their band before their trip “due to overwhelming popularity.” Gustin shared a copy of the letter on Twitter.

The letter reads:

We are reaching out about the recent MagicBand+ order that you made through My Disney Experience.

Due to overwhelming popularity, we are unable to fulfill your order in time for your arrival at Walt Disney World Resort. Therefore, your order will be complimentary. 

If you were charged, a refund will be automatically processed back to your original form of payment within 7 business days. Your MagicBand will still ship to the address provided, at no cost to you so you can use it for future visits. 

In addition, if you’d like to purchase other MagicBands to use at the Walt Disney World Resort for this visit, to provide the discount you were offered online, we will be sending you a $50 digital Disney Gift Card that you may use toward the purchase of a MagicBand+ at a Walt Disney World Resort retail location, or you may apply it toward the purchase of other Disney merchandise or experiences (see DisneyGiftCard.com for details and participating locations). A separate email will be sent with your digital Disney gift card. 

Please accept our sincerest apologies. Thank you for your understanding and we look forward to seeing you real soon!

In addition to being rechargeable, there are a number of other new features that come with Disney’s new MagicBand+. Guests can visit Disney’s Hollywood Studios and become Bounty Hunters. MagicBand+ will also interact with the Fab 50 statues that can be found at the Magic Kingdom, Hollywood Studios, Animal Kingdom, and EPCOT. They will also light up with both Disney Enchantment and Harmonious.

Guests visiting Walt Disney World can also purchase MagicBand+ at select locations throughout the Resort. You can read more about Disney’s MagicBand+ by clicking here.

Walt Disney World Begins Issuing Refunds For Annual Passholders

Posted on by Mathew Corn Disney Parks

Walt Disney World has begun issuing refunds for Annual Passholders after the unprecedented parks closures. Since an official reopening date has been established and approved by the state, Disney can move forward with extending Annual Passes that have been paid in full, as well as processing partial and monthly refunds for guests who have paid in full or who are on a monthly payment plan, respectively.

So far, Annual Passholders have reported receiving refunds for monthly payments. Refunds will be retroactively issued for payments made between March 14 through April 4, 2020. Refunds for those paid in full will be processed at a later date. For full details on Annual Pass extensions and refunds, see Disney’s official policy below.

Policy Updates and Refunds

Due to the closure of the Walt Disney World theme parks, some policies were modified to assist Passholders. 

If you are an Annual Passholder who has paid in full:


All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.

As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you are an Annual Passholder on the monthly payment plan:


On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.