Disney Plans to Expand Parks Investment, Doubling Capital Expenditures Over 10 Years

The Walt Disney Company is developing plans to accelerate and expand investment in its Parks, Experiences and Products segment to nearly double capital expenditures over the course of approximately 10 years to roughly $60 billion, including by investing in expanding and enhancing domestic and international parks and cruise line capacity.

Today, Senior Disney executives, including Chief Executive Officer Bob Iger and Disney Parks, Experiences and Products Chairman Josh D’Amaro, gathered with Wall Street analysts and investors at Walt Disney World Resort in Orlando, Florida for an investor summit focused on Disney’s Parks business and its track record of investing aggressively and intelligently in experiences that leverage the powerful and ever-growing library of Disney stories, which has proven incredibly effective.

“We’re incredibly mindful of the financial underpinning of the company, the need to continue to grow in terms of bottom line, the need to invest wisely so that we’re increasing the returns on invested capital, and the need to maintain a balance sheet, for a variety of reasons,” said Bob Iger. “The company is able to absorb those costs and continue to grow the bottom line and look expansively at how we return value and capital to our shareholders.”

“We have an ambitious growth story that is supported by a proven track record and a bold vision for the future of our Parks business,” said D’Amaro.

Central to the business’s growth strategy will be a focus on stories, scale, and fans.

STORIES

All over the world, Disney leverages its incomparable library of intellectual property through immersive storytelling experiences in its Parks and Resorts, on board its cruise ships, and through its consumer products and licensing business. The Parks business serves as a powerful platform where Disney’s beloved stories come to life in innovative ways, and where fans across generations and geographies can connect with and explore the Disney brands and franchises they love, from Avatar to Zootopia, and everything in between.

Disney continuously reimagines its theme park offerings to appeal to more guests by incorporating new stories from its popular films and series. Disney Parks has seen growth following previous periods of significant investment, which included the additions of Cars Land at Disney California Adventure, Star Wars Galaxy’s Edge at Disneyland Resort and Disney’s Hollywood Studios at Walt Disney World, Avengers Campus at Disney California Adventure and Walt Disney Studios Park in Paris, and more.

Today, as Disney considers future growth opportunities, there is a deep well of stories that have yet to be fully explored in its theme parks.

Already, new Frozen-themed lands are coming to Hong Kong Disneyland, Walt Disney Studios Park in Paris and Tokyo Disney Resort, as well as a Zootopia-themed land at Shanghai Disney Resort. However, Disney will explore even more characters and franchises, including some that haven’t been leveraged extensively to date, as it embarks on a new period of significant growth domestically and internationally in its parks and resorts.

“We have a wealth of untapped stories to bring to life across our business,” said D’Amaro. “Frozen, one of the most successful and popular animated franchises of all time, could have a presence at the Disneyland Resort. Wakanda has yet to be brought to life. The world of Coco is just waiting to be explored. There’s a lot of storytelling opportunity.”

SCALE

Today, Disney has the largest physical footprint of any global theme park travel business, with 12 parks across six sites around the world.[1] Its newest resort, Shanghai Disney Resort, opened in 2016. Disney Cruise Line visits 94 ports in 40 countries, and Disney’s industry-leading consumer products division brings Disney IP into fans’ homes across the globe.

Notably, Walt Disney World Resort is twice the size of the island of Manhattan, Disneyland is the most “Instagrammed” place on Earth, and tens of millions of guests travel on Disney’s transportation networks each year.

Disney’s Parks business is a key driver of value creation for the company, and positive segment results in recent past quarters through FY23Q3 have come in part from strong performance at Disney’s international parks, particularly those in Asia. Shanghai Disney Resort and Hong Kong Disneyland, which have both shown meaningful growth coming out of the pandemic through Q3 FY23, have even further growth opportunities with the expansions set to open later this year.

However, in addition to development plans already underway, there is significant room for further expansion on land and at sea.

“We stand alone when it comes to scale,” said D’Amaro. “And while our scale is impressive, we have no shortage of space or regions of the world in which to tell new stories.”

In fact, Disney Parks has over 1,000 acres of land for possible future development to expand theme park space across its existing sites – the equivalent of about seven new Disneyland Parks.

Meanwhile, Disney Cruise Line serves as a powerful ambassador for the brand in ports and markets around the globe beyond its theme parks, including Australia and New Zealand for the first time later this year, extending the reach of Disney’s high-quality experiences. As previously announced, over the next two years, Disney will nearly double the worldwide capacity of its cruise line, adding two ships in fiscal year 2025 and another in 2026, delivering even further growth potential and introducing new markets to Disney experiences, including a new homeport in Singapore beginning in 2025 to expand its reach further into the Asia-Pacific region.

FANS

Today, Disney has seven of the top ten most attended theme parks in the world, including Walt Disney World’s Magic Kingdom Park, which has been the #1 attended theme park on earth for decades. Disney Parks welcome approximately 100 million guests each year.

Yet there is still enormous untapped potential for reaching more consumers. According to Disney’s internal research, there is an addressable market of more than 700 million people with high Disney affinity it has yet to reach with its Parks. In fact, for every one guest who visits a Disney Park, there are more than ten people with Disney affinity who do not visit the Parks.[2]

“Ultimately what is most important to us is the relationship that we have with every guest,” said D’Amaro. “Guests can spend a day with us at our Parks, a week with us on a Cruise, or the rest of their lives with us through Disney Vacation Club membership.”

As Disney expands its footprint and offerings, not only will the company be able to reach more of its existing fans, but it will create new fans and loyal consumers.

As the company develops plans to accelerate and expand investment in its Parks business, it looks forward to introducing fans to more of the most powerful characters and stories, expanding its global footprint, advancing its state-of-the-art commercial capabilities, and leveraging its unmatched global talent to forge relationships with new generations of fans around the world.

“Throughout our history, we’ve created enormous growth by investing the right amount of capital into the right projects at the right moment,” said Iger. “We are planning to turbocharge our growth yet again with a robust amount of strategic investment in this business.”

Disney Character Assaulted, Guest Removed From Park

Mickey Mouse, Minnie Mouse, Donald Duck, Daisy Duck, Pluto, Goofy, your favorite Disney princesses, Pixar pals, and many more are spotted in the Disney Parks.

Disney Character meet and greets are supposed to be fun, exciting, and an upclose encounter with our favorite characters.

Home to four immersive theme parks, Walt Disney World Resort Guests can enjoy the magic of Magic Kingdom, the culture of EPCOT, the stars of Disney’s Hollywood Studios, and the nature of Disney’s Animal Kingdom. Disney World also has two water parks, Typhoon Lagoon, and Blizzard Beach. Seeing thousands of Disney World Guests every day, this traffic can lead to all kinds of interactions.

Spaceship Earth at EPCOT

Former Cast Members tend to talk about their years at Disney, meaning the good, bad, and the ugly. Disney World Cast Members do their best to keep Disney clean, safe, and exciting for Guests to enjoy. Recently, a former Cast Member shared a story where they were shocked to see assault come forward in a disturbing fashion.

The Cast Member shared that the Disney Character was assaulted and the Guest was forced to be removed from the Disney Park. In this Reddit Thread, we can see the story unfold.

“I was one of the performers for Nick Wilde from Zootopia a few years ago, And if you’re not aware; a large number of people in the furry community find him highly attractive.

You can just imagine the number of people in that community who flirted with me and/or Judy and whispered some pretty sexual things to us. I think I also had a guy grab Nick’s tie like in that flirty way, we had to get him escorted out of the park.

The moral of the story is: don’t be inappropriate with the characters, we are real people underneath and the are legitimate consequences for that kind of behavior.”

Zootopia

Guests from time to time may need reminding that inappropriate behavior toward Characters or Cast Members while inside Disney Parks can cause them to be removed from the Park, or even banned from Walt Disney World Resort depending on the severity of the instance.

Bluey Coming to the Parks?

It’s official, the world cannot get enought of Bluey the dog. The Australian children’s TV show has made a big splash in the United States. At the peak of its popularity, Disney+ managed to snag Bluey international streaming rights, which leaves fans with a questions: is Bluey coming to the Parks?

It totally makes sense why Disney fans love the show Bluey. The show features lessons about growing up, family values, and side-splitting humor. Similiar to many Disney shows, parents feel that they can watch and enjoy this show alongside their children.

Bluey premiered on October 1, 2018 on ABC Kids in Australia. The program, which Joe Brumm created, was commissioned by the Australian Broadcasting Corporation and the British Broadcasting Corporation. The show follows Bluey, a six-year old Blue Heeler puppy. Bluey is creative, adventurous, and full of energy. She is joined in the show by her little sister, Bingo, her father, Bandit, and her mother Chilli. Bluey and Bingo are partners on a multitude of adventures. The show is uplifting, comical, and has impactful life lessons.

When they show started getting international attention, the Walt Disney Company knew they wanted their piece of the pie. In June of 2019, Disney secured the in international broadcasting rights to Bluey. The show has since been able to stream on the Disney+ service as well as on the Disney Junior television network.

Bluey and fam

Because Bluey is available on Disney+ many wonder if the next step for Disney will be integrating Bluey and her family into Walt Disney World Resort and Disneyland Resort. Disney Junior characters already have a strong presence in the Disney Parks, so adding a Bluey character interaction seems like a logical move for the company.

Unfortunatly, while Disney does have the international streaming rights, the BBC studios still has ownership of the merchandising rights. This means that as of now, the Walt Disney Company will not be able to add any Bluey and family character interactions. The situation is unfortunate because clearly their is a demand for Bluey in the Parks at any capacity.

For now, the best shot at seeing Bluey in real life is by going to see the performing tour that is running called Blueys Big Play. Disney did not make this tour. Fans will have to wait and see if the Walt Disney Company will ever be able to succeed in getting Bluey into the Parks.

Hundreds of Guests Paid for Disney Trips That Were Never Booked

Police were forced to investigate and take action after would-be Disney Guests discovered that parks trips they paid for were never booked.

There’s no such thing as the wrong time to visit a Disney Park. In the summer months, Central Florida humidity can be brutal at the Walt Disney World Resort, and in the winter months, some parks, like Tokyo Disney Resort, experience weather that drapes the parks in a snowy blanket. But even with the weather factored in, there’s simply not a bad time to visit a Disney Park. But for Guests looking to have a different kind of Disney Parks experience, one of the best times to visit is during the holidays.

disney's hollywood studios christmas decorations

Hundreds of would-be Guests apparently had the same thought and set out to make plans to take their families to Disney’s Parisian park and surprise them with the trips as Christmas gifts. But what started out as exciting holiday surprises turned into empty promises and the stuff of nightmares.

More than 400 families had planned to surprise their children with an exciting experience at Disneyland Paris after purchasing trips from a travel company known as Go West with Mickey, which was based in South London. But after purchasing their trips, families found out the hard way that their trips were never actually booked, so there were no trips to be taken. Shortly after families began to realize they had no trips to the Disney Parks near Paris, they discovered that the company had closed, and its Facebook page and website had both been deleted. Additionally, messages from the defrauded would-be Disney Guests were no longer answered.

“I contacted Disney,” said Ali McEvoy, who purchased a trip for her children Owen and Cariad, ages 10 and 7, respectively. “They said nothing was booked.”

The mom of two purchased a holiday package with Go West With Mickey–a four-night Disney trip that included a resort hotel room for the family plus park tickets. She presented the gift to her children for Christmas, and she recorded the experience during which they unwrapped a calendar with the dates of their planned trip in December circled. It was only after this that McElvoy began to read online that the company was allegedly involved in fraudulent practices. That’s when she called Disney and got the worst holiday news she could imagine.

In all, Go West With Mickey had allegedly defrauded paying customers out of £370,000, or roughly $480,000. Police reportedly investigated 419 separate allegations. The owner of Go West With Mickey reportedly cooperated with a voluntary interview related to the allegations but was released without an arrest. He remained under investigation at the time.

Months before the holiday, the firm issued a statement online saying the company was “dead” and that its assets had been frozen. “There have been mistakes, yes, it was a company of five staff who also made mistakes,” read a message on the company’s website, which has now been taken down. “We have always highly compensated for these mistakes.”

The Association of British Travel Agents weighed in on the situation, stating that Go West With Mickey was not a member of the ABTA.

“Operators selling packaged holidays are legally required to provide financial protection for customers,” the organization said in a statement.

The company has virtually disappeared–even online. The only remnants of the organization that referred to itself as an “independent travel advisor” are in the forms of scathing online reviews in which good neighbors have attempted to keep others from falling prey to what some called a “Ponzi scheme.”

disneyland paris castle

One review on TripAdvisor tells Disney trip planners to “Avoid [Go West With Mickey] at all costs,” saying that “most of the reviews on [TripAdvisor] have been done by the scam artist owners of this company using fake profiles.” The review goes on, saying, “They have run off with over £300,000 of customers’ money.”

There’s also talk of the company having changed its name to “ThemeParks4U,” and reviews online warn vacationers to “avoid this one at all costs too.”

When planning a trip to any Disney Parks Resort, it’s important to book only with an authorized Disney vacation travel planner. This is the only sure way to know that you’re getting the trip you’re expecting–and so that you don’t get any “surprises” when you arrive at the parks for your Disney Parks experience.

Former Imagineer Says Disney Parks Now Too Confusing 

Walt Disney Imagineering makes the Disney Parks as magical as they are, creating everything from restaurants to Resort hotels to first-class Theme Park rides like Guardians of the Galaxy: Cosmic Rewind.

Morgan Lee Richardson is a former Disney Imagineer. Though he worked passionately to create and design elements of the Disney Parks, he now says they’re too complicated to visit:

Haven’t been to a Disney park since 02/21 and frankly I don’t know how to go back. Like there’s apps (multiple?) and reservations (multiple?), and park hopping restrictions that I have no clue how to navigate. I designed the parks for years and now don’t know how to go to them.

I just think it’s silly. And obviously folks can figure it out if they take the time. But how much attention should Guests really have to pay to the ticketing/scheduling procedure vs their park experience? Anyway…here is a photo of an empty Main St. taken at noon on 02/04/21

I just think it’s silly. And obviously folks can figure it out if they take the time. But how much attention should Guests really have to pay to the ticketing/scheduling procedure vs their park experience? Anyway…here is a photo of an empty Main St. taken at noon on 02/04/21 pic.twitter.com/MumPY6WrV8

— Morgan Lee Richardson 🇺🇦 (@MRichardsonArt) October 11, 2022

Richardson is referring to the Park Reservation system, in which Guests are required to book Park Passes for their chosen Disney Park up to 60 days before they visit Disneyland and Walt Disney World.

Additionally, Richardson hints at satisfaction with the Disney Genie app. Released in 2021, Disney Genie helps Guests plan their vacations and purchase Genie+ and individual Lightning Lanes.

WED Enterprises

However, Disney Genie is often disparaged for being confusing and price-gouging Guests. In fact, Disneyland Resort and Walt Disney World Resort increased the prices of the once-free FastPass service just this week.

Richardson isn’t alone in his displeasure. Across the pond, Disneyland Paris Annual Passholders have planned an October 22 protest against the Park Pass Reservation system. Many American Magic Key holders and Annual Passholders have vowed to cancel their coveted passes due to expenses and difficulty visiting the Disney Parks.