Aulani, A Disney Resort & Spa Cancels Reservations Through September

Posted on by Mathew Corn Disney Parks

With a reopening date still yet to be announced, Aulani, A Disney Resort & Spa has cancelled reservations through the month of September.

Disney sent this message to guests, noting that their room reservation cancellation penalties would be waived for those affected.

Aulani Resort remains closed and a reopening date has not been identified. We will continue to follow guidelines from government and health officials as we plan our reopening.  

As a result, reservations at the resort throughout the month of September will be cancelled. We understand that some guests may have reservations booked at Aulani Resort during this time. For stays occurring during the month of September, room reservations can be cancelled and Disney will waive Disney-imposed room reservation cancellation penalties.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.

The resort closed on March 24th due to the COVID-19 pandemic. Last month, reservations through August were cancelled.

Currently, guests can save up to 35% on select rooms for stays of 5 or more consecutive nights most nights October 1st through November 22nd and November 28th through December 21st, 2020, with check-out no later than December 22nd, 2020, when booked by October 24th through the resort’s Summer and Fall Offer.

Disneyland Resort Sending Cancellation Emails to Guests With Reservations Through September 12

Posted on by Mathew Corn Disney Parks

While Walt Disney World’s phased reopening is well underway, the Disneyland Resort’s reopening remains stalled, with hotel cancellations now extending through September 12.

Guests with existing reservations has begun to receive emails notifying them of the cancellation, which read as follows:

Dear Guest, 

We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way. 

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can. 

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. 

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through September 12, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date. 

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals. 

To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337. 

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule. 

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries. 

Sincerely
Disney Destinations, LLC

The resort had previously cancelled reservations through September 5. Currently, only the Downtown Disney District is open to guests.

WDW Shares Annual Pass Refund Calculations Ahead of Cancellation Deadline

Posted on by Mathew Corn Disney Parks

Today marks the deadline for Walt Disney World Annual Passholders to decide to cancel their passes. Ahead of this, the resort has shared the calculations that will be used to determine how much guests will be refunded.

From Walt Disney World’s website:

  • The refund amount, if any, for each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, activation date, etc.
  • If the total amount that you paid for your pass(es) (minus any refunds already given and any payments waived, returned or not collected) exceeds the “usable value” (see below) of your pass(es), that excess will be refunded to you.
  • The usable value of your pass(es) equals the total sale price of your pass(es) multiplied by the number of days that you could have visited any park prior to March 16 and divided by the total number of access days to any park permitted under the pass(es) at pass activation.
  • If you made a payment between July 11, 2020 and August 11, 2020 or a payment between March 14, 2020 and April 4, 2020 that was not already refunded, your refund will be at least the amount of any such payment(s).

Passholders looking to cancel their passes can utilize the personalized link in the email from Disney Destinations on July 14, 2020, or call V.I.PASSHOLDER Support at (407) 939-7277 if paid in full or (888) 701-4100 (Option 3) if on the Monthly Payment Plan by tomorrow, August 11th.

Adventures by Disney Cancels Most Trips Through October 31st Due to COVID-19

Posted on by Mathew Corn Uncategorized

After canceling all trips through September 30th, Adventures by Disney has announced that, for the safety and well being of all guests and Cast Members, nearly all trips through October 31st, 2020 have been suspended, with the exception of Southern California adventures.

From Adventures by Disney:

Adventures by Disney has been closely monitoring the latest information regarding Coronavirus Disease 2019 (COVID-19) and is in regular contact with local, state, national and international health agencies for information and guidance.

With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend most departures through October 31, 2020.  

Note: This does not impact guests booked on the Southern California adventures.

Most interestingly is that Southern California adventures include a visit to the Disneyland Resort and a stay at Disney’s Grand Californian Hotel & Spa. Currently, both Disneyland and Disney California Adventure remain closed, with resort hotels cancelling reservations through August 29th. Should the adventures happen as scheduled, it may mean that resorts hotels will reopen sometime in the next few weeks.

Disney Cruise Line Extends Suspension of Departures through September 30, 2020

Posted on by Mathew Corn Uncategorized

Another update came in today from Disney Cruise Line. As we previously shared, an extension of suspended departures was placed on all of the Disney Cruise Line fleet through September 15, 2020, with Disney Magic ship’s departure suspension through October 2, 2020. Now, Disney Cruise Line has extended the suspension of departures for Disney Dream, Fantasy and Wonder through September 30, 2020.

In fall 2019, the Disney Magic sails to Bermuda, Bahamas and Canada from New York, followed by Bahamian and Caribbean voyages from Miami. Aboard the Disney Magic, guests can experience new spaces and experiences, including dining at Rapunzel’s Royal Table. (Matt Stroshane, photographer)

As shared on the Disney Cruise Line website, the U.S. Centers for Disease Control and Prevention has extended its suspension of cruise departures from the United States through September 30, 2020.

In line with this direction and with the well-being of our Guests and team members our top priority, Disney Cruise Line has suspended all new departures of the Disney Dream, Disney Fantasy and Disney Wonder through Wednesday, September 30. As previously announced, Disney Cruise Line has already suspended Disney Magic sailings through October 2, 2020.

Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.

Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.

To view a full list of impacted sailings, click here.