Big news out of Disneyland today as Disney announces they are cancelling all Disneyland Annual Passes and “sunsetting” the current Disneyland Passholder program.
“We want to thank our Annual Passholders for their understanding during this closure period. Due to the continued uncertainty of the pandemic and limitations around the reopening of our California theme parks, we will be issuing appropriate refunds for eligible Disneyland Resort Annual Passports and sunsetting the current program. We are currently developing new membership offerings that will utilize consumer insights to deliver choice, flexibility and value for our biggest fans.”
Disneyland has been closed for roughly 11 months now due to COVID-19, and no plans have been made public for a possible reopen anytime in the near future.
As the COVID-19 situation continues to change, a re-opening date for the parks is still unknown, and as a result, many lingering resort reservations and vacation packages are slowly being cancelled. Reports started coming in a few weeks ago regarding cancelled April reservations, although given the current stay-at-home mandate through the end of the month, it seemed unlikely those would happen anyway. Now, reports of May reservation cancellations are coming in, with guests seeing cancelled vacation dates through May 16.
As the resort cancels reservations, it has been calling and/or emailing guests to inform them, or otherwise automatically issuing refunds. To provide guests additional flexibility, all Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30 have been waived. For further assistance with cancelled reservations or modifying an existing reservation, Disney is directing guests to call in or use the chat featured on the Disney World website.
Walt Disney World announced on March 28 that it would only begin accepting reservations for dining and resorts for travel dates starting June 1 and later.
As the world continues to face the Coronavirus (COVID-19) pandemic, Disney Cruise Line announced last week that that they had extended their suspension of departures through May 17th. Now, Mediterranean cruises aboard the Disney Magic have been cancelled through June 7.
With the wellbeing of its guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of Disney Magic departures through Sunday, June 7, 2020.
In light of this cancellation, Disney Cruise Line is offering the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit has been automatically added to the guests’ accounts.
We continue to monitor global developments and follow the guidance of public health authorities, as well as officials in our ports of call. We will notify Guests of any necessary itinerary changes.
Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing. Guests who booked their reservation through a travel agent should contact them directly. Those who booked with Disney Cruise Line may call us at (866) 325-2112 or (407) 566-3510.
As the world continues to face the Coronavirus (COVID-19) pandemic, Disney Cruise Line announced last week that that they had extended their suspension of departures through May 17th. Previously, departures had only been suspended up until April 28th. Now, guests are being offered an additional 25% cruise credit on their cancelled or modified cruises.
Disney Cruise Line is reaching out to guests who were originally booked on a Disney Dream, Disney Fantasy, or Disney Magic sailing that was scheduled to depart between April 29 and May 17, 2020, and who moved their sail date due to concerns about the new coronavirus (COVID-19). Since then, with the wellbeing of its guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has cancelled these sailings.
Disney Cruise Line would now like to offer guests an additional future cruise credit equal to 25% of the original voyage fare to use toward the reservation they modified. Once the modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit. Please note that this means guests who moved a sail date or selected a placeholder date between January 30 and April 10 on a cancelled Disney Dream, Disney Fantasy or Disney Magic sailing through May 17, 2020, are offered an additional future cruise credit of 25% of the original voyage fare to use toward the reservation modified.
If your circumstances have changed and you would now like to cancel your reservation you may do so for a full refund of the original voyage fare paid. To take advantage of this offer, please contact a member of the Disney Cruise Line reservation team at 1-866-325-2112 or 407-566-3510. Guests requesting a refund should know that any refunds will be processed in the normal course of business, but may be delayed due to the high volume.
For guests who cancelled their reservation during the same time frame, Disney Cruise Line is automatically refunding any cancellation fees that may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.
The future cruise credit is equal to 25% of the original voyage fare and is only valid for sailings departing within 15 months of their original sailing. Your original reservation must be paid in full to be eligible for the future cruise credit. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the future cruise credit has been applied. If you end up not being able to use the future cruise credit, you will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a future cruise credit are not eligible for an additional future cruise credit.
Below is a list of impacted sailings:
Disney Fantasy
7-Night Eastern Caribbean from Port Canaveral 5/2
7-Night Western Caribbean from Port Canaveral 5/9
7-Night Eastern Caribbean from Port Canaveral 5/16
Disney Dream
3-Night Bahamas from Port Canaveral 5/1
4-Night Bahamas from Port Canaveral 5/4
3-Night Bahamas from Port Canaveral 5/8
4-Night Bahamas from Port Canaveral 5/11
3-Night Bahamas from Port Canaveral 5/15
Disney Magic
4-Night Bahamas from Miami 4/30
4-Night Bahamas from Miami 5/4
3-Night Bahamas from Miami 5/8
12-Night Transatlantic from Miami to Barcelona 5/11
runDisney has released an Advisory via their website that states in abundance of caution, the 2020 Star Wars Rival Run Weekend is cancelled. Please see the details below as shared by runDisney.com:
With circumstances continuing to change rapidly around the globe, we are making critical and timely decisions based on guidance from local, national and international health agencies. As we have shared before, we are basing our decisions on the safety and well-being of our Cast Members and our Guests, since there is nothing more important than that.
In an abundance of caution, the 2020 Star Wars Rival Run Weekend will be cancelled. In addition, because our runDisney races require the presence of local medical professionals and first responders to monitor and treat runners, this will free up those resources for more critical needs during this time.
All participants for the Star Wars Rival Run Weekend at Walt Disney World Resort who purchased their registrations on runDisney.com will receive a refund for their race registration.
Star Wars Rival Run Weekend: Runners registered for the 2020 Star Wars Rival Run Weekend at Walt Disney World Resort will receive a refund back to their original form of payment for the following:
Race registration (Half Marathon, 10k, 5k, Rival Run Challenge)
Commemorative merchandise
ChEAR Squad
Processing fee
Guests who’ve already received a partial refund will receive their remaining balance to a Disney gift card.
Refund Timing: Refunds from runDisney can be expected to be processed in four to six weeks. If you haven’t received your refund after six weeks, please visit the “contact us” section on runDisney.com.
Alternate booking methods: Runners who’ve booked through a charity or tour operator should reach out directly to that organization. Runners who’ve booked through the Walt Disney Travel Company may call them at 407-939-4786 (407-939-IRUN) for available refund options.
On-sale dates: On-sale dates for future runDisney races will be adjusted, and we will have more information to share soon.
Stay In Touch With runDisney
Send us an email with your questions about runDisney. Contact Us
Reach us by phone at (407) 939-iRUN or (407) 939-4786.
