Walt Disney World Begins Issuing Refunds For Annual Passholders

Posted on by Mathew Corn Disney Parks

Walt Disney World has begun issuing refunds for Annual Passholders after the unprecedented parks closures. Since an official reopening date has been established and approved by the state, Disney can move forward with extending Annual Passes that have been paid in full, as well as processing partial and monthly refunds for guests who have paid in full or who are on a monthly payment plan, respectively.

So far, Annual Passholders have reported receiving refunds for monthly payments. Refunds will be retroactively issued for payments made between March 14 through April 4, 2020. Refunds for those paid in full will be processed at a later date. For full details on Annual Pass extensions and refunds, see Disney’s official policy below.

Policy Updates and Refunds

Due to the closure of the Walt Disney World theme parks, some policies were modified to assist Passholders. 

If you are an Annual Passholder who has paid in full:


All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.

As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you are an Annual Passholder on the monthly payment plan:


On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

Disney Releases Statement for Annual Passholders Regarding Reopening

Posted on by Mathew Corn Disney Parks

Disney has been steadily releasing more information regarding its phased reopening. Today they updated their website to give annual passholders information about what they can expect when the parks reopen beginning July 11, 2020. Check out the full statement below.

Here is the full statement from the Walt Disney World website:

Our Annual Passholders are some of our most loyal and valued Guests. We truly can’t wait to welcome you back—and we will do it with great thought.

With that in mind, when the parks reopen, park capacity will be significantly limited—and may continue to be for a period of time, based on guidance from health experts to promote physical distancing.

We understand how much excitement, thought and time goes into planning your Disney visits and realize some new changes may be disappointing. For example, during this unprecedented time, an annual pass will not guarantee park entry and Annual Passholders will be required to make an advance reservation to enter a park.

Please note that:

During the limited capacity period, it may be difficult for Annual Passholders to get park reservations to visit on certain dates. To help manage capacity, total reservation days held at one time will be limited. More details will be shared in the coming weeks.

Some pass benefits and features will not be available during periods of limited capacity. Also, park experiences and offerings will be modified and subject to limited availability or even closure.

Annual passes are subject to blockout dates. Guests should ensure their pass type is valid for park entry prior to making a park reservation.

As we prepare for the reopening of the parks, we’re planning a special preview opportunity for Annual Passholders. We look forward to sharing details with you soon.

Please know we will be here to help you as we remain focused on delivering a wonderful experience for everyone who visits.

If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. Options to manage your annual pass continue to be available during the closure period.

Here is the Annual Pass Policy Update and Refunds from the Walt Disney World website:

Policy Updates and Refunds

Due to the closure of the Walt Disney World theme parks, some policies were modified to assist Passholders.

If you are an Annual Passholder who has paid in full:
All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.

As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you are an Annual Passholder on the monthly payment plan:
On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020, through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277.

Details For Annual Passholders On Receiving Partial Refund

Posted on by Mathew Corn Disney Parks

In light of the ongoing Disney Parks closures, Walt Disney World has issued new details regarding partial refunds and monthly payment plan holds for Annual Passholders. Check out the details below.

Walt Disney World Resort:

The announcement regarding potential refunds and pay holds came as the result of multiple discussions and reports regarding possible payment holds during the ongoing COVID-19 crisis, which has left many people either furloughed, unemployed, or otherwise cutting unnecessary or luxury expenses. Annual Pass prices went up across the board earlier this February, and for many, these payments could represent anything from an essential cellphone or utilities bill, to groceries.

Update To Annual Passholders

Posted on by Mathew Corn Disney Parks

Walt Disney World has released additional details for Annual Passholders impacted by the resort-wide closure coming up on March 16. The following email was sent to all Annual Passholders:

All active Walt Disney World Annual Passes will be extended for the number of days the parks are closed. Currently, the parks are set to be closed through the end of March, or just over two weeks. Passes with renewal windows ending during the closure will also receive an extension of time to renew. For Passholders participating in the Annual Pass Monthly Payment program, all monthly payments will continue as scheduled. Once your payments are completed, your will still have the extra days provided.

Details regarding these new pass regulations will be reflected on the My Disney Experience website and app in the coming weeks, and pass blockout and admission calendars will not be updated during the closure.

Annnual Passholder Exclusives For Epcot Flower & Garden Festival

Posted on by Mathew Corn Disney Parks, Epcot

The Epcot International Flower & Garden Festival will begin March 4! This is one of the most stunning times to visit Epcot with amazing topiaries, floral displays, and so much more. Plus, Disney is preparing special Annual Passholder offerings you won’t want to miss! Check out the details below from DisneyParksBlog:

  • Passholder-Exclusive Magnets – Passholders can receive two new complimentary magnets at this year’s festival. The “Donald Duck with Spike the Bee” magnet will be available March 4-April 19, while “Orange Bird” will make his magnet debut April 20-June 1. Both magnets will be available at Mouse Gear.
  • Passholder-Exclusive Merchandise – Be on the lookout for Passholder-exclusives, including tees and pins. Also check out the new Orange Bird and Donald and Spike collections. Passholders can also take advantage of their 20% discount on merchandise.
  • Discounted Garden Rocks Concert Series Packages – The America Gardens Theatre will play host to performances by fan-favorite bands and musicians – including 20 new artists this year! Passholders can get a 10% discount on dining packages, which is the most seamless way to experience the concert series.
  • Discounted Tours – Delightful tours can be unearthed throughout the festival. Passholders get a 15% discount on the Behind the Seeds and Garden of World tours.

This year, Outdoor Kitchens will feature the season’s freshest flavors. Returning favorites include Flavor Full Kitchen, sponsored by AdventHealth; Trowel & Trellis, where all of the dishes are plant-based creations; and the favorite Orange Bird Sipper! New for this year, a Spike the Bee Sipper (inspired by the Disney character who first appeared in Disney short films in the 1940s) will also be available at The Honey Bee-stro and will contain the popular Honey-Peach Freeze. Both specialty sippers will be available while supplies last. 

Spike the Bee will also be hiding among his favorite flowers throughout World Showcase as a part of Spike’s Pollen-Nation Exploration Scavenger Hunt. Maps can be purchased at Mouse Gear, World Traveler and select Festival Markets. Don’t forget Passholders can use their 20% merchandise discount.

One Donald Duck magnet and one Orange Bird magnet per Passholder. Available while supplies last. Must visit Mouse Gear and must present your valid annual pass and photo ID to receive the magnets. Not responsible for any lost, stolen or damaged magnets.