Guests lined up at Guest Experience Team kiosks across Walt Disney World Resort on Sunday morning as the Disney Genie and Genie+ services experienced a resort-wide outage. Refunds were offered to guests who had purchased the Genie+ service for the day.
Disney Genie+ Service Experiences Outages
The Genie+ service is a paid extension of Disney Genie through which guests can book Lightning Lane passes, which provide guests a time at which they can go to a selected attraction and use the shortened Lightning Lane queue.
Prices for the Disney Genie+ service change daily. They hit a recent high on the morning of October 8, with Walt Disney World Resort charging $29 for a multi-park pass. When available on Sunday morning, the Disney Genie+ service cost $29 at Magic Kingdom, $22 at Disney’s Hollywood Studios, $18 at EPCOT, and $16 at Disney’s Animal Kingdom.
For much of Sunday morning, however, the Disney Genie and Genie+ services experienced outages. Guests were greeted with a tab notifying them of the outage upon opening the My Disney Experience mobile application.
The tab notified guests that new selections, purchases, or modifications to Disney Genie+ features were “temporarily unavailable.” When attempting to utilize the Disney Genie service (i.e. check attraction wait times/restaurant availability on the Disney Genie tab), guests were met with an eternally spinning wheel and reaffirming sentiments such as “tapping into phenomenal cosmic power” or “adding a few magical touches.”
The constant loading happened when users selected both the “Tip Board” and “My Day” tabs.
Refunds were offered to guests who were impacted by the Disney Genie+ outage. Lines formed at Guest Experience Team tents around Walt Disney World Resort; we noticed several lengthy lines while at Magic Kingdom.
The line at the Guest Experience Team tent in Frontierland wrapped around a portion of the area; a wandering Big Al kept them company for a short time.
A slightly shorter line had formed at the Adventureland Guest Experience Team tent. Perhaps the largest line had gathered at the Guest Relations Lobby in City Hall near the Magic Kingdom entrance; there, the line stretched out of the building.
As of 10:30 A.M. on October 8, the service is slowly coming back online across the resort. Guests are able to view attraction wait times and restaurant availability at all four Walt Disney World Resort parks, though they’re occasionally still prompted with the “Pardon our Inconvenience” pop-up notification. Guests again have the ability to purchase the Disney Genie+ service.
