Disney Cruise Line is reaching out to guests who have had to cancel their cruises or move their sail date due to concerns about COVID-19. Future cruise credits have now been extended for use on sailings that depart by March 31, 2022.
The following message has been issued to Disney Cruise Line guests:
At Disney Cruise Line we understand that these are challenging times, but we take comfort in knowing that brighter days are ahead. We can’t wait to welcome our Guests back onboard and return to making magic at sea. During this time of uncertainty, we want to provide our Guests with even more flexibility. Guests whose sailings were cancelled due to COVID-19 were previously offered the choice of either a future cruise credit equal to 25%, 125% or 150% of their original voyage fare to be used within 15 months of their original sailing or a full refund. Disney Cruise Line is now extending the use of future cruise credit to sailings that depart by March 31, 2022. The credit has been automatically added.
For Guests with a 125% or 150% future cruise credit, they may place a reservation on hold by applying it as a payment option when booking a new reservation online beginning Wednesday, June 3, 2020. For Guests with a 25% future cruise credit, it may be applied as a payment option beginning Wednesday, June 3, 2020. Once the modified reservation is paid in full, any remaining future cruise credit will be applied to the shipboard account as a non-refundable onboard credit.
If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797. Sailings are currently available through summer 2021 with additional eligible sailings to be released at a later date. We appreciate the planning that goes into a cruise vacation and hope our Guests enjoy this additional time to travel. We look forward to welcoming Guests aboard as soon as we can and making magic for them and their loved ones.
