Bob Chapek, Disney CEO, says that Walt Disney World guests are happier now at parks than they were before the pandemic struck.
Are reported by OrlandoSentinel: Disney CEO Bob Chapek made some bold statements. People are happier at Disney World parks now — during a time when visitors must wear masks and can’t get the full experience — than before the pandemic, the company’s leader said.
“Our guest satisfaction scores since we’ve reopened across the world have shown that, indeed, our guests are even more satisfied than they were prior to the pandemic,” Chapek said during March 17 interview with Bloomberg.
“Our teams here have been hard at work, making sure that when we reemerge, that we’re going to do so in a way that’s actually going to improve the guest experience even versus a pre-pandemic situation,” Chapek said in a recent interview focused on Disneyland’s reopening next month.
With limited capacity, social distancing, security and technology improvements, Mobile Ordering ease, no concern over snagging FastPasses, cleanliness, and Disney’s hard work at making the experience as magical as possible with character sightings and special cavalcades… it seems like many guests are enjoying the current Walt Disney World experience.
