Ferry Boat Mishap at Disney World Sends Guest Flying From Scooter

The sheer size of Walt Disney World makes getting around property, or knowing how to get around property, an essential part of your Disney vacation. However, Disney has afforded guests means of travel throughout its 27,520-acre resort by way of Disney World bus service, monorails, the Disney Skyliner, and the Magic Kingdom ferry boat.

As the Orlando-based resort, known as the “Most Magical Place on Earth,” is home to four theme parks, Magic Kingdom, Animal Kingdom, EPCOT, and Hollywood Studios, as well as numerous resort rooms, golf courses, water parks, and much more; navigating the vast property can be overwhelming. For many guests, it’s best to simply park your car at your Disney resort and utilize Walt Disney World Transportation services instead.

Disney World’s flagship park, Magic Kingdom, is one of the most popular tourist destinations in the world. Tens of thousands of guests visit the park each day, meaning its accessibility is of utmost importance to manage the flow of crowds. For this reason, Magic Kingdom, unlike Disney World’s other three parks, doesn’t have direct parking to gate service. Instead, visitors to Magic Kingdom must use a Disney bus, monorail, or ferry boat to access the park.

Although the monorail is as iconic as Cinderella Castle, many forgo the long waits and opt to use Disney World’s water transportation system instead to get to various locations, including Magic Kingdom. Disney’s water transportation system offers theme park and resort guests access to areas such as Fort Wilderness Resort, Disney’s Wilderness Lodge, Disney Springs, the World Showcase at EPCOT, and travel across Seven Seas Lagoon.

The transportation system consists of many different styles of ferry boats; some, such as the friendship boats, which are smaller crafts, offering access to other areas within theme parks. However, some are designed to move large numbers of guests, such as the Magic Kingdom ferry boat that brings visitors across Seven Seas Lagoon from the Transportation and Ticket Center.

Guests to popular Disney World Resorts such as Port Orleans can also use Disney’s water transportation center to access fabulous dining and shopping like that found in Disney Springs. Although you’ll find several ferry boats around Disney World property, the main ferry that carries guests from the ticket center to the front door of Magic Kingdom definitely sees the heaviest traffic.

Pilots and captains of Disney’s transportation systems are highly trained. As safety remains the top priority at Walt Disney World, ensuring guests can get from point A to point B efficiently and without incident means that Disney spares little expense in preparing their Cast Members to escort thousands of guests a day.

However, this doesn’t mean accidents don’t happen. A notable history of transportation problems has occurred on almost all of Disney World’s different systems. Guests a few years back found themselves shocked when their Disney Skyliner gondola collided with another ride vehicle just outside of EPCOT. There have also been several instances of bus accidents across Walt Disney World property, and sadly, even deaths associated with monorail accidents outside of Magic Kingdom.

Although Disney does everything they can to ensure that guests are safe, accidents do happen. However, whether you’re using their transportation to get from Fort Wilderness to Magic Kingdom or to make your way across the World Showcase to the Morocco Pavilion, you should feel relatively confident that your complimentary ride will be event-free.

Liberty Square Riverboat

With so many buses running from Disney resorts, Disney Springs, and theme parks, ferry boats in waterways that alligators call home, and guests soaring high above Walt Disney World on the Skyliner or monorail, the unavoidable fact is that things will still happen. Recently, a guest at Walt Disney World learned this the hard way.

Despite the safety associated with industry-leading Disney transportation, a recent Reddit post by user u/careerpathlost suggests that a recent accident involving the Magic Kingdom ferry boat while docking at the TTC sent a guest tipping over from their motorized scooter.

We were on the ferry Saturday night around 10:30, and I said to my daughter as we were approaching the dock at the TTC, ‘We aren’t lined up, s**t brace yourself,’ and then we hit the dock sideways,” writes the user. “One lady toppled out of her scooter, almost everyone on the boat flew sideways. No cast members said a thing; they just waited for the admiral to correct (which took a couple of minutes) and then debarked everyone. That’s all, just wondered if any of you guys happened to be on the ship as well.

Surprisingly, many who chose to respond to the Reddit post also shared stories and experiences in which Disney World’s ferry boat system had also “crashed” into the docks. One specific corroboration stated that a water taxi collided with the ports at Disney’s Wilderness Lodge.

Although not mentioned in the Reddit post, it’s safe to assume everyone in the ferry boat was fine after the reported incident. As we’ve previously stated, Disney goes to great lengths to ensure that their transportation offerings are a safe service for guests at Walt Disney World, or at any of their parks, for that matter.

Disney Skyliner

As the need for buses, monorails, boats, and the Disney Skyliner remains high, transporting huge numbers of guests all over Disney World, the company often revisits its training and safety standards. However, if true, the latest report of a ferry boat colliding at the TTC dock raises concerns for future riders.

The Magic Kingdom ferry remains an excellent option for returning to the TTC or the parking lots at Disney World’s flagship park. It’s also a great place to enjoy Happily Ever After while beating some of the crowds that exit the park after the end of the nighttime spectacular. However, it can be a bit intimidating as the boats, during busy times, can become quite crowded. Despite complaints of mishaps such as this, guests can rest assured that Disney does everything to ensure their safety.

All-Day Park Hopping Returning to Walt Disney World

All-day park hopping is set to return to Walt Disney World, according to Disney Parks Blog.

All-Day Park Hopping Returning

The 50th Anniversary Celebration decorations have finally been removed from Cinderella Castle.

All-day Park Hopper Access will return on January 9, 2024. Disney announced the news on the morning of October 11.

All-day park hopping will be available to any guest with a ticket that has Park Hopper benefits and Walt Disney World Annual Passholders; it is subject to park capacity. Disney also shared that “On days when theme park reservations are required for Annual Passholders and certain non-dated tickets, Passholders and guests will be able to take advantage of the updates to Park Hopper access after visiting their first park.”

“Good to go days” will also return at some point in January; these are days in which Annual Passholders do not need a theme park reservation to visit a park.

The Walt Disney World park hopping service allows guests to visit several parks on each day. The service was previously available for full day use but was limited to 2:00 P.M. and after when the service returned in January 2021.

January 9, 2024 is also the day that theme park reservations will no longer be mandatory for select ticket types at Walt Disney World parks. The Disney Dining Plan will again be offered to guests staying at Walt Disney World Resort hotels starting on that day, as well.

Read the full Disney Parks Blog Post:

Big news out of Walt Disney World Resort! Beginning Jan. 9, 2024, guests with a ticket with Park Hopper benefits or an Annual Pass will be able to once again visit another theme park at ANY TIME OF DAY during park hours (subject to capacity limitations). As a reminder, since returning in 2021, Park Hopper access has only been available after 2 p.m. each day. Now, there will be no more waiting – YOU can decide when it’s time to visit another park.  

Visit more than one Walt Disney World Theme Park

I cannot wait to start my morning on a safari at Disney’s Animal Kingdom Theme Park before heading over to EPCOT to grab a slice at my favorite lunch spot, Via Napoli Pizzeria. Or kick off the day with a ride on the Millennium Falcon at Disney’s Hollywood Studios before hopping over to Magic Kingdom Park to catch the Festival of Fantasy parade. Guests with Park Hopper benefits will now have more flexibility to explore the Disney World theme parks the way they want and enjoy even more during their visits.    

On days when theme park reservations are required for Annual Passholders and certain non-dated tickets, Passholders and guests will be able to take advantage of the updates to Park Hopper access after visiting their first park.* For example, if a Passholder has a reservation at EPCOT and enters the park at 9 a.m. for a quick ride or two, they can then head to another park right after.  

And there is even more news for Passholders! “Good-to-go days” will begin sometime in January! With “good-to-go days,” the theme park reservation calendar will be updated periodically and will show Passholders select days when they may visit a Disney World theme park without needing a theme park reservation (blockout dates will continue to apply like they do today).   

Disney Trips Made Easy & Simple

Why are we doing this now? We want to make visiting Disney World easier, simpler and more FUN! We know how much Disney means to so many of you, and we continue to make changes so you get more value out of your vacation and to help you, your friends and family enjoy our theme parks the way you want to. Here are just a few of the ways we’ve done that so far:  

Now available

  • Complimentary self-parking is back for Disney Resort hotel stays    
  • Annual Passholders may visit the parks after 2 p.m. without needing a theme park reservation, except on Saturdays and Sundays at Magic Kingdom  
  • Digital downloads of select PhotoPass attraction photos taken in the park on the day of visit now included in the purchase of Disney Genie+ service  
  • Parking trams returned to all four Disney World theme parks    

Coming Jan. 9, 2024

  • Announced today: Bringing back all-day Park Hopper access during park hours   
  • Theme park reservations no longer required for date-based tickets (our standard ticket option)  
  • Disney dining plans available once again for Disney Resort hotel guests as part of a package   

My favorite memories at Disney World with my family growing up are the days when we visited multiple theme parks, from “rope dropping” early in the morning to fireworks on Main Street, U.S.A. in the evening. We can’t wait for all of you to more easily enjoy days like these in just a few short months.    

2024 is going to be an incredible time to visit and you can start planning your visit today by going to DisneyWorld.com or contacting your preferred travel planner. As always, if you have any questions, you can get expert advice from the incredible panelists at planDisney.com!  

*To use the Park Hopper benefit, Annual Passholders must make a theme park reservation for the first park they plan to visit AND enter that first park prior to visiting another.  Or, they can enter a theme park without a reservation on a “good-to-go” date for that park or after 2 p.m. (except Magic Kingdom on Saturdays and Sundays) before visiting another park.  Passes are subject to the Walt Disney World Resort Annual Pass Terms and Conditions.

Guests Line Up For Refunds as Disney Genie+ Service Experiences Outages Across Walt Disney World Resort

Guests lined up at Guest Experience Team kiosks across Walt Disney World Resort on Sunday morning as the Disney Genie and Genie+ services experienced a resort-wide outage. Refunds were offered to guests who had purchased the Genie+ service for the day.

Disney Genie+ Service Experiences Outages

Guests Lines Disney Genie Down 2023 2

The Genie+ service is a paid extension of Disney Genie through which guests can book Lightning Lane passes, which provide guests a time at which they can go to a selected attraction and use the shortened Lightning Lane queue.

Prices for the Disney Genie+ service change daily. They hit a recent high on the morning of October 8, with Walt Disney World Resort charging $29 for a multi-park pass. When available on Sunday morning, the Disney Genie+ service cost $29 at Magic Kingdom, $22 at Disney’s Hollywood Studios, $18 at EPCOT, and $16 at Disney’s Animal Kingdom.

For much of Sunday morning, however, the Disney Genie and Genie+ services experienced outages. Guests were greeted with a tab notifying them of the outage upon opening the My Disney Experience mobile application.

The tab notified guests that new selections, purchases, or modifications to Disney Genie+ features were “temporarily unavailable.” When attempting to utilize the Disney Genie service (i.e. check attraction wait times/restaurant availability on the Disney Genie tab), guests were met with an eternally spinning wheel and reaffirming sentiments such as “tapping into phenomenal cosmic power” or “adding a few magical touches.”

Genie Down 1

The constant loading happened when users selected both the “Tip Board” and “My Day” tabs.

Refunds were offered to guests who were impacted by the Disney Genie+ outage. Lines formed at Guest Experience Team tents around Walt Disney World Resort; we noticed several lengthy lines while at Magic Kingdom.

The line at the Guest Experience Team tent in Frontierland wrapped around a portion of the area; a wandering Big Al kept them company for a short time.

Adventureland GET tent

A slightly shorter line had formed at the Adventureland Guest Experience Team tent. Perhaps the largest line had gathered at the Guest Relations Lobby in City Hall near the Magic Kingdom entrance; there, the line stretched out of the building.

Guests Lines Disney Genie Down 2023 6

As of 10:30 A.M. on October 8, the service is slowly coming back online across the resort. Guests are able to view attraction wait times and restaurant availability at all four Walt Disney World Resort parks, though they’re occasionally still prompted with the “Pardon our Inconvenience” pop-up notification. Guests again have the ability to purchase the Disney Genie+ service.