New Disney Resort Safety & Cleaning Processes

Posted on by Mathew Corn Disney Parks, Disney Resorts

Disney is preparing to open its Disney Vacation Club properties and Fort Wilderness Campground and Resort on June 22, 2020. We now have learned details on operation policies for the resorts and for dining. Now Disney has released details on what we can expect regarding the safety and cleanliness of the resorts. Check out all the details below.

Here are all the details from Katie Kelly, Vice President of Worldwide Safety Services:

Dear Guests,

As we look towards reopening our parks and resorts around the world, your wellbeing – and the wellbeing of our cast members – is one of our top priorities. In March, we began the phased reopening of Shanghai Disney Resort, and on May 20, we took another step as guests returned to shop and dine at Disney Springs at Walt Disney World Resort. Just as we’ve started making plans for our theme parks, we are also making plans for our hotels and Disney Vacation Club resorts. With that in mind, we wanted to share what you can expect when you book a stay at a Disney Resort hotel.*

As Disney’s Chief Medical Officer Dr. Pamela Hymel shared in her previous update, our health and safety team has taken a close look at the experiences at our hotels, from resort and room cleaning to check-in, dining and entertainment, so you can have a magical visit with peace of mind. During your stay, you’ll find updates and enhancements made with health and safety in mind, in line with the guidance of health and government authorities.

At the Resort 

Staying with confidence starts at check-in, with options to use Online Check-in service at select locations and meet your luggage at your room with redesigned bell services.

Throughout Disney Resort hotels, we’re increasing cleaning in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms, and more. We’ve also expanded the number of hand sanitizer locations across the property.

At our restaurants, lobbies, pools, fitness centers, and other public areas, we’re looking at adjusting services to enable preventive measures and physical distancing, including reducing capacity where appropriate and implementing enhanced cleaning measures.

We’re using technology to aid us in these efforts, with limited-contact services in place at our shopping and dining locations, with Mobile Order, cashless options and Magic Bands.***

In Your Room

Before arrival, every room will be given an enhanced cleaning. During your stay, a light cleaning service (including removal of trash and replenishment of towels and amenities) will be offered every other day.**

Our housekeeping cast members will receive training on increased cleaning measures throughout the resort hotel and for each guest room, including updated practices for cleaning tools and managing in-room amenities, linens, luggage, and more.

Of course, we all have an important role to play in promoting health and safety. We are asking our guests to help, by washing your hands frequently with soap and water; following physical distancing and other guidelines when you visit; and rescheduling your visit if you or a member of your party feel ill or are subject to quarantine or other travel restrictions.

We’ll share more information about the health and safety measures at Disney Resort hotels with you ahead of your visit – and continue to monitor the situation and make adjustments as appropriate.

While our new experience may be a little different from the last time you stayed with us, a magical and memorable visit awaits you at our Disney resort hotels. We’re looking forward to welcoming you – see you real soon!

Katie Kelly

Vice President of Worldwide Safety Services
Disney Parks, Experiences, and Products

*Owned-and-operated Disney resorts.
**Available at Walt Disney World Resort only.
***Disney Vacation Club members will receive their traditional housekeeping service.

Updated Information On Disney Dining For Reopening

Posted on by Mathew Corn Animal Kingdom, Disney Dining, Disney Parks, Epcot, Hollywood Studios, Magic Kingdom

Of all the things that Disney has to consider when preparing to reopen Disney World Parks & Resorts, dining issues are perhaps the most complex and present the most significant challenges to providing a safe experience for both guests and cast members. Since the official announcement of a July reopening, we’ve known some general information on changes coming to dining but had very little detail on how Disney would handle new reservations, character dining, etc. Disney has released further information answers many of our questions. Details are below.

Here is the information listed on the Walt Disney World Website:

1 – Changes and Enhancements to Dining

We’re committed to a responsible reopening of Walt Disney World Resort—and we’ve made some important updates and enhancements to our dining experiences based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies.

During the reopening period, many dining experiences may be modified or unavailable in order to promote cleanliness and physical distancing.

2 – What You’ll Need

Before you dine at Walt Disney World Resort, please be aware that you’ll need:

  • Face coverings for each Guest age 2 and up, which must be worn in all public areas—including while entering and exiting dining locations—and can be removed while eating or drinking
  • Planning to dine at a table-service restaurant in a Disney Resort hotel? A confirmed dining reservation is required for day Guests (those not staying overnight) and is highly recommended for Guests staying overnight at a Disney Resort hotel

Also, it’s highly recommended to have:

  • The latest version of the My Disney Experience app on your mobile device, with location services enabled
  • Cashless or contactless forms of payment

3 – In-Park Dining Reservations

At this time, dining reservations are not available. Reservations will resume at a later date.

When in-park dining initially becomes available, you’ll need valid park admission, a reservation for park entry and a dining reservation to dine at an in-park, table-service restaurant. Dining reservations do not guarantee admission to the park.

4 – Disney Springs Dining Reservations

Select dining locations at Disney Springs are currently accepting reservations.

5 – Dining Plans

At this time, Disney dining plans cannot be added to reservations. Check back soon for more information.

6 – Booking Windows

While we plan for the reopening of our Disney Resort hotels and theme parks, we are keeping the well-being of our Guests and Cast Members in mind. At this time, dining and other experience reservations at the Walt Disney World theme parks and Disney Resort hotels are unavailable. We will reopen dining and experience bookings with more limited numbers closer to when the parks reopen. Select Disney Springs locations are currently open for bookings.

When reservations resume, Guests will be able to make dining and experience reservations up to 60 days in advance to allow guests to make their plans closer to their visits.

In addition, Disney Resort hotel Guests can make reservations up to 60 days in advance plus the length of their stay (up to 10 days).

Please note: In order to foster physical distancing during this time, upon reopening, our offerings, restaurants and other experiences such as behind-the-scenes tours will be limited in capacity, while other experiences may remain closed.

7 – Health & Hygiene

New measures have been implemented across Walt Disney World dining locations to promote health and hygiene, including:

  • Enhanced Cleaning: We’ve increased cleaning in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, seating areas, dining areas and pagers will be cleaned between Guests.
  • Reduced-Contact Menus: Menus will be shared in ways to minimize contact. At quick-service restaurants, menus will be displayed on signage. And at table-service restaurants, you can scan a code with your mobile device to access the digital menu.
  • Self-Serve Changes: Beverages and other items that were previously self-serve will instead be served by Cast Members.

8 – Enhanced Technology

Use convenient technologies to minimize your contact with others:

  • Mobile Order Service: A time-saving feature of the My Disney Experience app, mobile order service enables you to order ahead at select dining locations and pick up food during a designated arrival window.
  • Scannable Codes for Select Restaurant Menus: While at a table-service restaurant, you can use your own mobile device to scan a code for access to the digital menu.
  • Cashless Payments: At this time, it is recommended all Guests use cashless payment options, including debit cards, credit cards and Disney Gift Cards. Guests can also opt for contactless payment options—such as mobile wallets—or use cash to purchase a Disney Gift Card at Guest Relations and select merchandise locations. Disney Resort hotel Guests can also use MagicBands to charge their purchase to their Disney Resort hotel folio.

9 – Dining Experiences

Additional changes to Walt Disney World dining experiences include:

  • Menu items may vary. For specific menu information, check the restaurant’s online menu when the restaurant reopens.
  • Character Dining will not be offered during the initial reopening, with the exception of a modified Character Dining experience at Topolino’s Terrace – Flavors of the Riviera.
  • Dinner shows will not be offered during the initial reopening.
  • Dining locations will be limited in capacity. Some locations will remain temporarily closed.
  • Private dining and in-room delivery will not be offered during the initial reopening window.
  • Mobile order service will be offered at select quick-service dining locations throughout the Walt Disney World theme parks (when open), Disney Springs and select Disney Resort hotels.

10 – Modifications, Cancellations, and Refunds

We understand how much excitement, thought and time goes into planning your visits to Walt Disney World Resort and realize some of these changes may be disappointing. Please know we will be here to help you, as our Cast remains focused on delivering magical experiences and incredible storytelling for everyone who visits.

During this unprecedented period, some of our policies and offerings have been modified:

  • All pre-paid dining and experience reservations impacted by the closure will be automatically refunded.
  • Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.
  • We have made the difficult decision to cancel and temporarily no longer offer Disney dining plans. If you have an existing Resort package with a Disney dining plan, we will update your reservation to reflect the removal of the dining plan from your package. The package price will be adjusted accordingly. You will receive a refund if you have already paid in full or a reduction in amount due if you have not yet made final payment.

11 – Tables in Wonderland

All active Tables in Wonderland Memberships will be extended for the number of days the parks are closed.

12 – Dining Locations Open at Resorts

The following locations will be open when resorts open on June 22. For more information about Disney Resorts during the phased reopening, click here. 

Bay Lake Tower at Disney’s Contemporary Resort

  • The Wave… of American Flavors
  • The Wave Lounge
  • Contempo Café
  • Cove Bar

Boulder Ridge Villas at Disney’s Wilderness Lodge 

  • Whispering Canyon Cafe
  • Roaring Fork

Copper Creek Villas & Cabins at Disney’s Wilderness Lodge

  • Whispering Canyon Cafe
  • Roaring Fork
  • Geyser Point Bar & Grill

Disney’s Animal Kingdom Villas – Kidani Village

  • Sanaa
  • Kidani Breakfast at Sanaa
  • Sanaa Lounge
  • Maji Pool Bar

Disney’s Beach Club Villas

  • Beaches and Cream Soda Shop
  • Beach Club Marketplace
  • Martha’s Vineyard

Disney’s BoardWalk Villas

  • Trattoria al Forno (this excludes Character Dining, which is temporarily unavailable)
  • Pizza Window
  • BoardWalk Bakery
  • Leaping Horse Libations
  • AbracadaBar

Disney’s Fort Wilderness Resort & Campground

  • P&J’s Southern Takeout
  • Meadow Snack Bar
  • Crockett’s Tavern

Disney’s Old Key West Resort

  • Olivia’s Café
  • Good’s Food to Go
  • Gurgling Suitcase

Disney’s Polynesian Villas & Bungalows

  • Kona Cafe
  • Capt. Cook’s
  • Pineapple Lanai
  • Barefoot Pool Bar

Disney’s Riviera Resort

  • Topolino’s Terrace – Flavors of the Riviera (please note that the Character Dining experience will be modified)
  • Primo Piatto
  • Le Petit Café
  • Bar Riva

Disney’s Saratoga Springs Resort

  • The Artist’s Palette
  • The Paddock Grill
  • On the Rocks Pool Bar

The Villas at Disney’s Grand Floridian Resort

  • Grand Floridian Cafe
  • Gasparilla Island Grill
  • Enchanted Rose
  • Beaches Pool Bar & Grill

13 – Modifications, Cancellations, and Refunds

We understand how much excitement, thought and time goes into planning your visits to Walt Disney World Resort. Please know we will be here to help you, as our Cast remains focused on delivering magical experiences and incredible storytelling for everyone who visits.

During this unprecedented period, some of our policies and offerings have been modified:

  • All pre-paid dining and experience reservations impacted by the closure will be automatically refunded.
  • Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.
  • We have made the difficult decision to cancel and temporarily no longer offer Disney dining plans. If you have an existing Resort package with a Disney dining plan, we will update your reservation to reflect the removal of the dining plan from your package. The package price will be adjusted accordingly. You will receive a refund if you have already paid in full or a reduction in amount due if you have not yet made final payment.

Phase 2 Of Disney Springs Reopening Begins May 27th

Posted on by Mathew Corn Disney Parks

Tomorrow, May 27, begins Phase Two of the Disney Springs reopening! It’s going to be an exciting day as this is the first day we get to experience Walt Disney World owned restaurants and shopping since the closure of the parks due to the COVID-19 pandemic. Before you grab your Mickey ears and head out to do some shopping and dining, you’ll want to know a few things before you go:

Disney Springs hours for Wednesday, May 27, is 10:00am to 10:00pm. So, what’s open? As of May 20, the following list of 40+ venues has been open:

  • 4 Rivers Cantina Barbacoa Food Truck
  • Anthropologie
  • The Art Corner by Artistic Talent Group
  • Basin
  • Blaze Fast-Fire’d Pizza
  • The BOATHOUSE®
  • Chapel Hats
  • Chicken Guy!
  • Columbia Sportswear
  • Crystal Arts by Arribas Brothers
  • Earl of Sandwich®
  • Edward Beiner Purveyor of Fine Eyewear
  • Erin McKenna’s Bakery NYC
  • Free People
  • Frontera Cocina
  • Happy Hound
  • Joffrey’s Coffee & Tea Company®
  • Lucky Brand
  • Luxury of Time by Diamonds International
  • Pandora® Jewelry
  • Paradiso 37 Entertainment
  • Pelé Soccer
  • Planet Hollywood
  • The Polite Pig
  • Pop Gallery
  • Ron Jon Surf Shop®
  • Royally Yours by Arribas Brothers
  • Sanuk
  • Savannah Bee Company
  • Sosa Family Cigars
  • STK Orlando
  • Sugarboo & Co.
  • Sunshine Churros at Disney Springs Marketplace
  • Sunshine Churros at Disney Springs West Side
  • T-REX™
  • UGG®
  • UNIQLO
  • UNOde50
  • Volcom
  • Vera Bradley
  • Wolfgang Puck Bar & Grill
  • Wine Bar George – A Restaurant & Bar
  • YeSake Kiosk
  • ZARA

Beginning May 27, the following have announced their reopening including:

  • D-Luxe Burger
  • The LEGO Store
  • Marketplace Co-Op
  • World of Disney
  • Terralina Crafted Italian (reopening May 29)
  • Paddlefish (reopening May 29)

Before you go, you’ll want to read up on the following guidelines from Disney Springs. The guidelines apply to Cast Members, Operating Participant employees and Guests. There are 6 key things to know before arriving at Disney Springs, and they include:

  • Limited parking and reduced entrances
  • Temperature screenings prior to entry
  • Face coverings required for Guests ages 3 and up
  • Physical distancing practices including physically-distanced queues and physical barriers
  • Temporary operation modifications, including reduced hours at select locations and no scheduled entertainment offerings or high-touch interactive areas
  • An increased focus on disinfecting and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas

COVID-19 Warning: We have taken enhanced health and safety measures—for you, our other Guests, and Cast Members. You must follow all posted instructions while visiting Disney Springs. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable. By visiting Disney Springs you voluntarily assume all risks related to exposure to COVID-19.

Guest Parking and Entrances: During this initial phase, Guests will be directed to self-park in the Orange and Lime garages; all surface parking lots will be closed. At opening, we have also reduced Guest entryways to 4 locations: Orange and Lime garages, along with the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare location. Guest access to Disney Springs from the Grapefruit garage will be restricted.

Temperature Screening: All Guests are required to undergo temperature screenings upon arrival at Disney Springs.

  • Guest Screening: During this initial period, Guests will undergo temperature screening in these locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance (to serve Guests from the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare drop-off lot). Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures 100.4 F or above will not be allowed entry; those in their party will not be allowed entry either.
  • Employee Screening: Cast Members and Operating Participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.

Limited Contact: Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.

  • Face Coverings: All Guests ages 3 and older are required to wear face coverings when visiting Walt Disney World Resort. All face coverings should fully cover an individual’s nose and mouth and allow the Guest to remain hands-free. Fit snugly but comfortably against the side of the face. Be secured with ties or ear loops. Be made of breathable material, either disposable or reusable. Costume masks are not considered appropriate and are prohibited from being worn, in alignment with our existing rules. Guests are required to wear face coverings at all times, except while dining. The use of face coverings should not be seen as a substitute for physical distancing. Guests must provide their own disposable or reusable face covering.
  • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.
  • Cashless Transactions: At this time, it is recommended all Guests use cashless payment options whenever possible during their visit to Disney Springs, including debit cards, credit cards, Disney gift cards, etc. Guests can also opt for contactless payment options, such as mobile wallets, or use cash to purchase a Disney Gift Card at the Welcome Center (Guest Relations) and select merchandise locations.
  • Mobile Order Service We’re also recommending all Guests use the mobile order service in the My Disney Experience app at participating locations. With the reopening of D-Luxe Burger on May 27, in addition to the current payment options, Guests will now be able to pay for their mobile order using a Disney Gift Card, Disney Rewards Redemption Card and Apple Pay. *Apple Pay is a trademark of Apple, Inc.

Physical Distancing and Capacity Measures: Managing the number of Guests visiting Disney Springs has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location. Additional measures include:

  • Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
  • Training: We are also training Cast Members to engage with Guests and promote physical distancing guidelines in common areas and queues.

Cleanliness and Sanitization: We’ve increased cleaning and disinfection in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, Disney Springs will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.

Cast Training: We’re further emphasizing our strong culture of health and safety among Cast Members and Operating Participant employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.

About These Measures: As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it may be different from the last time you visited, these new measures are designed to offer a magical Disney experience in a responsible way. We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.

Frequently Asked Questions: View frequently asked questions about the phased reopening of Disney Springs—as well as related updates.

Disney Springs Reopens Today

Posted on by Mathew Corn Disney Parks

Today, May 20th, is the big day! Disney Springs is beginning their phased reopening, and we are excited to see how it all unfolds. Are you planning to head out to enjoy a little shopping and dining? Disney has released all retail shops and restaurants that will be open for this big day. The 40+ venues are shared below!

So, what’s open? The following locations are listed on the Disney Springs website as reopening on May 20:

  • 4 Rivers Cantina Barbacoa Food Truck
  • Anthropologie
  • The Art Corner by Artistic Talent Group
  • Basin
  • Blaze Fast-Fire’d Pizza
  • The BOATHOUSE®
  • Chapel Hats
  • Chicken Guy!
  • Columbia Sportswear
  • Crystal Arts by Arribas Brothers
  • Earl of Sandwich®
  • Edward Beiner Purveyor of Fine Eyewear
  • Erin McKenna’s Bakery NYC
  • Free People
  • Frontera Cocina
  • Happy Hound
  • Joffrey’s Coffee & Tea Company®
  • Lucky Brand
  • Luxury of Time by Diamonds International
  • Pandora® Jewelry
  • Paradiso 37 Entertainment
  • Pelé Soccer
  • Planet Hollywood
  • The Polite Pig
  • Pop Gallery
  • Ron Jon Surf Shop®
  • Royally Yours by Arribas Brothers
  • Sanuk
  • Savannah Bee Company
  • Sosa Family Cigars
  • STK Orlando
  • Sugarboo & Co.
  • Sunshine Churros at Disney Springs Marketplace
  • Sunshine Churros at Disney Springs West Side
  • T-REX™
  • UGG®
  • UNIQLO
  • UNOde50
  • Volcom
  • Vera Bradley
  • Wolfgang Puck Bar & Grill
  • Wine Bar George – A Restaurant & Bar
  • YeSake Kiosk
  • ZARA

As we previously shared, Disney Springs has strict guidelines (including required face covering and temperature checks) you’ll want to be well aware of before visiting. Guidelines are listed here.

We are looking forward to the next phased reopening day which is May 27. On that day, many of the Disney owned shops and restaurants, including World of Disney, D-Luxe Burger (mobile order) and the Marketplace Co-Op, will be opening. It’s all about taking those milestone steps for Walt Disney World to reopen!

Disney Springs Releases Guidelines For Reopening

Posted on by Mathew Corn Disney Parks

Disney is ready to welcome guests back to Disney Springs beginning May 20. On May 16, they released a “what you need to know” list. So, before you head out for some shopping and dining, you’ll need to read all the details and watch the video below from DisneyParksBlog. We’ll see you on the May 20th!

Wednesday, May 20, will be a great first step in the phased reopening of Walt Disney World Resort, as Disney Springs begins its initial reopening that morning. With the safety and well-being of our guests, cast members and third-party operating participants at the forefront of our planning, we are eager to begin welcoming you back to this part of Walt Disney World. While our theme parks and resort hotels remain temporarily closed, the phased reopening of Disney Springs is a welcome milestone as we navigate through this unprecedented time together as responsibly as we can.

Next week, many of our third-party operating participants will open their doors to Disney Springs guests. On May 27, three Disney-owned and -operated stores and venues will reopen: World of Disney, D-Luxe Burger (mobile order) and the Marketplace Co-Op. You can visit DisneySprings.com/reopening for the most current information on which locations are open.

Based on applicable government requirements, as well as guidance from health authorities such as the CDC and appropriate government agencies, we are implementing a number of new health and safety measures and operational changes. Rest assured, there is plenty of magic awaiting you at Disney Springs – it just may feel a bit different than before. Here is what you need to know prior to your arrival: 

  • Parking and Entrances: During this initial phase, guests will be directed to self-park in the Orange and Lime Garages. All surface lots will be closed. We will also reduce the number of entrances for Disney Springs to four locations: Orange and Lime Garages, along with the Hotel Plaza Boulevard pedestrian bridge and ride share location.
  • Appropriate Face Coverings: All guests 3 years of age and older, along with cast members and third-party operating-participant employees, will be required to wear an appropriate face covering while visiting Disney Springs. This is an important part of protecting both our guests and our cast. Please be sure you have an ample amount of face coverings for yourself and your party before you arrive, as you’ll need to wear them over your nose and mouth at all times (except when sitting at a dining table).
  • Temperature Screenings: Once you arrive at Disney Springs, you and your party will be required to undergo temperature screenings. Based on guidance from health authorities, anyone displaying a temperature of 100.4 degrees or higher will be directed to an additional location for rescreening and assistance; those who again measure 100.4 degrees or higher will not be allowed entry, nor will those in their party. I encourage you to check temperatures of yourself and your party prior to leaving home, as an extra layer of precaution.  
  • Physical Distancing and Capacity Measures: To maintain appropriate physical distancing throughout Disney Springs during this initial phase, we will limit the number of guests visiting the property, as well as within each location. In addition, ground markings will help promote proper distancing when queuing is necessary. We will also add physical barriers in select places where it’s difficult to maintain physical distancing. 
  • Cleanliness: We’ve increased cleaning and disinfection procedures in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms and more. We will also have hand-washing stations and hand sanitizer available, and encourage you to use these frequently.
  • Cashless Transactions: We’re recommending you use cashless payment options whenever possible during your visit to Disney Springs, including debit cards, credit cards, Disney gift cards, etc. You can also opt for contactless payment options or use cash to purchase a Disney gift card at the Welcome Center and select merchandise locations. 

Our cast members are going through extensive new training as we all learn to adjust to these changing times together. To that end, we will have some cast members walking throughout Disney Springs to explain our new procedures and answer any questions you may have. They will also encourage everyone to follow these measures for the health and safety of us all. 

Everything we’re doing during this unprecedented time is in service of our guests, our cast members and our third-party operating participants, who will also be following these new guidelines in their locations. We are constantly monitoring conditions and best practices, and we continue to learn every day from health and government authorities. As a result, our operational changes and safety measures may change from time to time as circumstances evolve. We want to deliver all the Disney magic you know and love with safety, as always, our top priority. 

I understand this is a great deal of change to absorb, and I speak for all of us at Walt Disney World in thanking you for your cooperation and patience during this initial phase. Today’s world is different, and it’s going to require a shared responsibility, with everyone doing their part.

As a reminder, please visit DisneySprings.com/reopening for the most up-to-date information on available shopping and dining locations, operating hours, new safety procedures and more.

We’re looking forward to seeing you real soon!